Filter results
Filter by document type
Filter by year
Sort by:

Search results

Showing 71 to 80 of 791 search results for Qualitative consumer research.

  1. Research Note: Deferred Payment Credit: findings from the Financial Lives Survey

    Financial Lives Research notes Published: 31/10/2023 Last modified: 31/10/2023
    This research explores the use of Deferred Payment Credit (DPC), also known as unregulated Buy Now Pay Later (BNPL), by consumers in the United Kingdom.

  2. PS23/16: Sustainability Disclosure Requirements (SDR) and investment labels

    Policy statements Published: 28/11/2023 Last modified: 28/11/2023
    We set out our final rules and guidance to help consumers navigate the market for sustainable investment products.

  3. Implementing Technology Change

    Firms Multi-firm reviews Published: 05/02/2021 Last modified: 05/02/2021
    This review sets out the findings from our cross-Financial Services change management review which looked at how financial firms manage technology change, the impact of change failures and the practices utilised within the industry to help reduce

  4. Testing what gets consumers engaged with their pension – and why

    Research Published: 08/12/2023 Last modified: 13/12/2023
    This article summarises research undertaken by Mike Gilmore (during his time working for the FCA), Deanna Karapetyan, Gráinne Murphy, Cherryl Ng and Jackie Spang.

  5. FCA finds current account switching service working for consumers

    Press Releases Published: 12/03/2015 Last modified: 12/03/2015
    FCA finds current account switching service working for consumers. Press Releases First published:. ... As part of the review, the FCA commissioned quantitative research with 2,117 retail customers and 1,030 small businesses as well as qualitative

  6. Investment pathways: Post-implementation review

    Multi-firm reviews Published: 11/07/2023 Last modified: 11/07/2023
    Review on rationale and take-up, value, communications and asset allocation for investment pathways, and how these could impact consumer outcomes.

  7. Our approach to ensuring firms treat vulnerable customers fairly

    Speeches Published: 05/03/2020 Last modified: 06/03/2020
    Speech given by Nisha Arora, Director, Consumer and Retail Policy at the TISA Vulnerability Conference.

  8. Expect the unexpected: cyber security in 2017 and beyond

    Speeches Published: 24/04/2017 Last modified: 27/07/2017
    Speech by Nausicaa Delfas, Executive Director at the FCA, delivered at the Financial Information Security Network.

  9. TR15/6: Handling of insurance claims for Small and Medium-sized Enterprises (SMEs)

    Thematic reviews Published: 22/05/2015 Last modified: 23/06/2015
    We also commissioned an independent research agency to carry out qualitative research with 100 SMEs that had made a claim. ... qualitative research.

  10. Call for Input: Terms and definitions for services which are linked to payment accounts and subject to fees

    Feedback statements Published: 17/06/2015 Last modified: 25/08/2016
    To gain a better understanding of consumer preferences regarding terminology, we commissioned qualitative consumer research. ... Our findings informed our choice of terms and definitions. The full findings of the consumer testing are in Optimisa