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Showing 12 to 21 of 381 search results for Payment protection insurance explained.

  1. Payment protection insurance

    Payment Protection Insurance (PPI) was often mis-sold to customers. Find out more about the deadline for PPI complaints, and how to protect yourself from scams.

  2. Outsourcing and operational resilience

    Firms Focus areas Published: 09/01/2020 Last modified: 04/03/2024
    The FCA explains the implications for operational resilience for regulated firms using outsourcing and other third party service providers, and what it expects from them.

  3. FCA outcomes and metrics

    Data Published: 02/04/2022 Last modified: 12/03/2024
    The FCA is committed to being clear about how it is accountable for its progress. On this page the FCA sets out its outcomes and the metrics it will use to measure them.

  4. Our Perimeter Report

    Annual reports Published: 20/07/2022 Last modified: 05/04/2024
    Our perimeter (remit) determines the activities we regulate and the level of protection consumers can expect when they buy financial services and products

  5. 2019 Disclosure Log

    Last modified: 20/03/2024
    The aim of the FCA's Disclosure Log is to keep information that it has released under the Freedom of Information Act and which it thinks is of wider public interest. Find the Disclosure Log for 2019. 

  6. Our approach to ensuring firms treat vulnerable customers fairly

    Speeches Published: 05/03/2020 Last modified: 06/03/2020
    Speech given by Nisha Arora, Director, Consumer and Retail Policy at the TISA Vulnerability Conference.

  7. Improving the Appointed Representatives regime through greater use of data

    Data Published: 28/09/2023 Last modified: 03/10/2023
    This publication includes data from the FCA's 2021 and 2022 data requests sent to principal firms and authorisation information collected from firms. It also outlines how the FCA is improving the Appointed Representatives’ Regime (AR) regime and

  8. Coronavirus and safeguarding customers’ funds: proposed guidance for payment firms

    Policy and guidance Guidance consultations Published: 22/05/2020 Last modified: 05/06/2020
    Short consultation proposing additional temporary guidance to strengthen payment firms’ prudential risk management and arrangements for safeguarding customers’ funds in light of the exceptional circumstances of the coronavirus pandemic

  9. Our emerging regulatory approach to Big Tech and Artificial Intelligence

    Speeches Published: 12/07/2023 Last modified: 12/07/2023
    Speech by Nikhil Rathi, our Chief Executive, delivered at The Economist, London.

  10. How can we ensure that Big Data does not make us prisoners of technology?

    Speeches Published: 11/07/2018 Last modified: 11/07/2018
    Speech by Charles Randell, Chair, Financial Conduct Authority and Payment Systems Regulator, delivered at Reuters Newsmaker event, London.

  11. FCA review of medium-sized firms’ PPI complaints handling finds significant room for improvement

    Press Releases Published: 25/09/2013 Last modified: 29/11/2016
    The Financial Conduct Authority (FCA) today published the findings of a complaints handling review of 18 medium and small sized firms currently handling payment protection insurance (PPI) complaints. ... Whether complaint handlers were making fair offers