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Showing 1 to 10 of 116 search results for Firm-level complaints data 2011.

1. FSA Firm-level complaints data 2011 H1 [xls]

   Data Published: 22/04/2013 Last modified: 04/08/2016
   FSA Firm-level complaints data 2011 H1. For firms submitting 500 or more opened complaints within their six month reporting period. Contains opened, closed, upheld and speed of closure.

2. FSA Firm-level complaints data 2011 H2 [xls]

   Data Published: 22/04/2013 Last modified: 04/08/2016
   FSA Firm-level complaints data 2011 H2. For firms submitting 500 or more opened complaints within their six month reporting period. Contains opened, closed, upheld and speed of closure.

3. Previous complaints data

   Data Published: 06/05/2016 Last modified: 27/11/2023
   Explore complaints data for previous years.

4. Firm-level complaints data sortable table: 2023 H1

   Data Published: 28/04/2022 Last modified: 19/10/2023
   The data relates to the first half of 2021 (H2) and includes data from firms that report 500 or more complaints within this six month reporting period, or 1,000 or more for an annual reporting period.

5. About our complaints data

   Data Published: 06/05/2016 Last modified: 19/10/2023
   This page provides more information about how the FCA collects and reports complaints data.

6. 2015 Disclosure Log

   Last modified: 30/01/2020
   The aim of the FCA's Disclosure Log is to keep information that it has released under the Freedom of Information Act and which it thinks is of wider public interest. Find the Disclosure Log for 2015. 

7. 2016 Disclosure Log

   Last modified: 30/01/2020
   The aim of the FCA's Disclosure Log is to keep information that it has released under the Freedom of Information Act and which it thinks is of wider public interest. Find the Disclosure Log for 2016. 

8. Aggregate complaints data: 2016 H1

   Data and research Published: 06/10/2016 Last modified: 23/05/2022
   The FCA collects complaints data from firms to assess how well they are treating their customers and how firms’ performance changes over time.

9. New FCA data show 3.76 million complaints about financial services firms

   Press Releases Published: 19/04/2018 Last modified: 31/05/2018
   Complaints about payment protection insurance (PPI) drove a 13% increase in the number of complaints made to financial services firms in the second half of 2017, according to figures published today by the FCA.

10. Firm specific complaints data

    Data Published: 19/10/2023 Last modified: 30/10/2023
    The FCA provides complaints data at firm level by different product categories. The data can be accessed through the firm specific sortable tables or downloaded in Excel.