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Financial Lives survey
Based on nearly 13,000 face-to-face and online interviews, Financial Lives is our largest tracking survey of adults and their finances. It reveals a wealth of information about different types of consumer and their experiences of financial products and services. -
The Financial Lives survey
Financial Lives is the FCA's flagship nationally representative survey of UK consumers. It provides information about consumers’ attitudes towards managing their money, the financial products they have and their experiences of engaging with -
Financial Lives 2017 survey
Find out more about the FCA's first Financial Lives survey in 2017. -
Financial Lives 2020 survey
Find out more about the Financial Lives 2020 survey including the FCA's reports and data. -
Personal data and Financial Lives survey
This privacy notice explains what personal data the FCA collects during the Financial Lives survey and how and why it uses the information as part of its regulatory work. -
Financial Lives 2022 survey
Find out more about the Financial Lives 2022 survey including the FCA's published reports and data. -
Financial Lives cost of living (Jan 2024) recontact survey
Find out more about the FCA's work on Financial Lives in 2024. -
Financial Lives resources library
Available materials from the Financial Lives surveys including publications, questionnaires and data. -
Financial Lives cost of living (Jan 2023) recontact survey
Find out more about the FCA's work on Financial Lives in 2023. -
Financial Lives cost of living (Jan 2024) recontact survey - Summary
The FCA presents the findings from a survey undertaken in January 2024 to understand the financial impact of the increased cost of living on adults across the UK. -
GC19/3: Guidance for firms on the fair treatment of vulnerable customers [pdf]
Protecting vulnerable consumers is a key priority for the FCA. There are many different drivers of vulnerability, and our Financial Lives Survey showed that 50% of UK adults display one or more characteristics of being potentially vulnerable.