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Showing 81 to 90 of 761 search results for Complaints data items.

  1. FCA publishes PPI complaints deadline Progress Report

    Press Releases Published: 24/10/2018 Last modified: 24/10/2018
    The Financial Conduct Authority (FCA) has today published an update on the progress of its payment protection insurance (PPI) consumer communications campaign and supporting supervisory work.  
  2. FCA publishes complaints data for the second half of 2012

    Press Releases Published: 15/04/2013 Last modified: 15/04/2013
    The Financial Conduct Authority (FCA) has published the latest complaints data showing complaints to financial services firms between July and December 2012.
  3. Understanding complaints root cause analysis

    Focus areas Published: 15/08/2018 Last modified: 15/08/2018
    We recognise that firms of different size, scale and complexity have different systems for complaints. It is important for complaints root cause analysis (RCA) to distinguish between a symptom and the root cause of a complaint. This hypothetical
  4. Unauthorised payments from your account

    Consumers Know your rights Published: 18/04/2016 Last modified: 13/01/2018
    In most circumstances, your bank must refund you for an unauthorised payment. Find out what your rights when money is taken from your account without your permission.
  5. Regulation round-up October 2017

    Newsletters Published: 19/10/2017 Last modified: 19/02/2018
    Regulation round-up is our monthly email to all regulated firms, updating you on the latest news that affects your sector.
  6. FSA - CP11/8 [pdf]

    Consultation papers Published: 10/05/2011 Last modified: 07/03/2014
    Consultation FSA - CP11/8 - The FSA's Consultation paper CP11/08 is entitled 'Data Collection: Retail Mediation Activities Return and complaints data'.
  7. Media centre

    Media centre Last modified: 30/10/2020
    Media centre landing page
  8. IRHP: background to the review

    Consumers Know your rights Published: 26/05/2016 Last modified: 21/11/2016
    Information on why the review was conducted. 
  9. Using payment service providers

    Know your rights Published: 28/02/2020 Last modified: 06/08/2020
    There are many ways to make payments. Some are made through your bank, while others happen through non-bank payment providers. It is important to be aware that the protections you have differ depending on the type of firm you are using. 
  10. Gabriel reporting

    Registers and systems Published: 05/05/2016 Last modified: 03/09/2020
    Gabriel is the FCA's online system for collecting and storing regulatory data from firms. Log in to Gabriel, submit regulatory data and access Gabriel online training.