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Showing 71 to 80 of 763 search results for Complaints data items.

  1. FCA data shows consumer complaints fall by 15%

    Press Releases Published: 09/04/2014 Last modified: 10/04/2014
    The latest complaints data published by the Financial Conduct Authority (FCA) shows 2,479,029 new complaints were opened against financial services firms between July and December 2013. ... Highlighting complaints data can only help to drive up standards
  2. Aggregate complaints data: 2016 H1

    Data and research Published: 06/10/2016 Last modified: 06/08/2020
    The FCA collects complaints data from firms to assess how well they are treating their customers and how firms’ performance changes over time.
  3. FSA Firm-level complaints data 2011 H1 [xls]

    Data Published: 22/04/2013 Last modified: 04/08/2016
    FSA Firm-level complaints data 2011 H1. For firms submitting 500 or more opened complaints within their six month reporting period. Contains opened, closed, upheld and speed of closure.
  4. Liberty SIPP Limited enters administration

    Statements Published: 28/04/2020 Last modified: 28/04/2020
    On 27 April 2020, the directors of Liberty SIPP Limited, a firm authorised and regulated by the Financial Conduct Authority (FCA), appointed Andrew Poxon & Alex Cadwallader of Leonard Curtis as Joint Administrators ('administrators').
  5. Gabriel DRG change log v50 [pdf]

    Systems information Published: 24/07/2019
    We have made the following key changes to Gabriel: New Data item REP020 New version of REP018 ( v2 ) Other minor bug fixes and changes
  6. FCA publishes PPI complaints deadline Progress Report

    Press Releases Published: 24/10/2018 Last modified: 24/10/2018
    The Financial Conduct Authority (FCA) has today published an update on the progress of its payment protection insurance (PPI) consumer communications campaign and supporting supervisory work.  
  7. FCA publishes complaints data for the second half of 2012

    Press Releases Published: 15/04/2013 Last modified: 15/04/2013
    The Financial Conduct Authority (FCA) has published the latest complaints data showing complaints to financial services firms between July and December 2012.
  8. Understanding complaints root cause analysis

    Focus areas Published: 15/08/2018 Last modified: 15/08/2018
    We recognise that firms of different size, scale and complexity have different systems for complaints. It is important for complaints root cause analysis (RCA) to distinguish between a symptom and the root cause of a complaint. This hypothetical
  9. Unauthorised payments from your account

    Consumers Know your rights Published: 18/04/2016 Last modified: 13/01/2018
    In most circumstances, your bank must refund you for an unauthorised payment. Find out what your rights when money is taken from your account without your permission.
  10. FSA - CP11/8 [pdf]

    Consultation papers Published: 10/05/2011 Last modified: 07/03/2014
    Consultation FSA - CP11/8 - The FSA's Consultation paper CP11/08 is entitled 'Data Collection: Retail Mediation Activities Return and complaints data'.