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Showing 11 to 20 of 837 search results for Complaints data items.

  1. Previous complaints data

    Data Published: 06/05/2016 Last modified: 27/11/2023
    Explore complaints data for previous years.
  2. Complaints upheld

    Data Published: 19/10/2023 Last modified: 19/10/2023
    This page provides a breakdown of complaints upheld by product group and firm type.
  3. Using claims management companies

    Know your rights Published: 07/03/2019 Last modified: 01/03/2022
    The FCA is the regulator for CMCs in England, Wales and Scotland. The Financial Ombudsman Service has taken over complaints about CMCs.
  4. Aggregate complaints data: 2022 H1

    Data Published: 20/10/2022 Last modified: 27/04/2023
    This page focuses on complaints that financial services firms reported to the FCA during the first half (H1) of 2022, between between 1 January and 30 June 2022. This includes the latest trends and analysis by product group.
  5. Complaints data: January to June 2016

    News stories Published: 06/10/2016 Last modified: 10/10/2016
    We publish details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. See the latest data and the most complained about firms and financial products.
  6. Aggregate complaints data: 2019 H2

    Data Published: 16/04/2020 Last modified: 16/04/2020
    This page focuses on complaints that financial services firms reported to the FCA during the second half (H2) of 2019, between 1 July and 31 December 2019. This includes the latest trends and analysis by product group. 
  7. CCR007 consumer credit data: how to complete the return

    Published: 12/09/2016 Last modified: 13/12/2023
    Most consumer credit firms with limited permission are required to complete the CCR007 return. We provide guidance and information for firms on each question in the form.
  8. Consumer credit reporting

    Tasks for regulated firms Published: 11/05/2015 Last modified: 09/02/2023
    Find out the reporting requirements for firms authorised to carry out regulated consumer credit activities.
  9. Service standards 2019/20

    Data Published: 24/06/2020 Last modified: 24/06/2020
    The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2019/20.
  10. Aggregate complaints data: 2020 H1

    Data Published: 15/12/2020 Last modified: 29/04/2021
    This page focuses on complaints that financial services firms reported to us during the first half (H1) of 2020, between 1 January and 30 June 2020. This includes the latest trends and analysis by product group.