Search results
Showing 81 to 90 of 1325 search results for Complaints Data 2010.
-
FSA - CP10/21 [pdf]
Consultation FSA - CP10/21 - The FSA's Consultation paper CP10/21 is entitled 'Consumer complaints - The ombudsman award limit and changes to complaints-handling rules '. It was published in September 2010 and the period for consultation responses -
Complaints handling review findings
The findings of our review of how Non-deposit Taking Mortgage Lenders (NDTMLs) and Mortgage Third-Party Administrators (MTPAs) handle complaints. -
Aggregate complaints data: 2021 H1
This page focuses on complaints that financial services firms reported to us during the first half (H1) of 2021, between 1 January and 30 June 2021. This includes the latest trends and analysis by product group. -
FCA consults on complaints handling improvements
Financial services firms will no longer be able to use premium rate telephone numbers for customers as part of a series of proposals from the Financial Conduct Authority (FCA) on changes to the rules on complaint handling and post-sale telephone -
FSA - DP10/1 [pdf]
Discussion FSA - DP10/1 - The FSA's Discussion paper DP10/1 is entitled 'Consumer complaints (emerging risks and mass claims)'. It was published in March 2010 and the period for responses closes on 10 June 2010. -
FSA - CP10/6 [pdf]
Consultation FSA - CP10/6 - The FSA's Consultation paper CP10/6 is entitled 'The assessment and redress of payment protection insurance complaints; feedback on CP 09/23 and further consultation'. It was published in March 2010 and the period for -
CP16/6: Complaints against the Regulators
Under the Financial Services Act 2012 the regulators operate a Complaints Scheme to investigate complaints against them. ... The Complaints Commissioner is responsible for independently reviewing complaints against the regulators in accordance with this -
Service standards 2019/20
The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2019/20. -
FCA performance scorecard - comparison metrics for personal current accounts 2020
This performance scorecard for 2020 highlights some of the information available on personal current accounts, and can help customers choose their provider. -
Banking complaints up as total complaints fall by 7%
Financial services firms received 2,183,540 new complaints (including those related to PPI) between July and December 2014