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Showing 11 to 20 of 798 search results for Aggregate complaints data.

11. Aggregate complaints data: 2021 H2

    Data Published: 28/04/2022 Last modified: 20/10/2022
    This page focuses on complaints that financial services firms reported to us during the first half (H2) of 2021, between 1 July and 31 December 2021. This includes the latest trends and analysis by product group.

12. Aggregate complaints data: 2019 H2

    Data Published: 16/04/2020 Last modified: 16/04/2020
    This page focuses on complaints that financial services firms reported to the FCA during the second half (H2) of 2019, between 1 July and 31 December 2019. This includes the latest trends and analysis by product group. 

13. Aggregate complaints data: 2016 H2

    Firms Published: 05/04/2016 Last modified: 23/10/2017
    This data includes all the complaints that firms report to us.

14. Aggregate complaints data: 2019 H1

    Data Published: 17/10/2019 Last modified: 17/10/2019
    This page focuses on complaints that financial services firms reported to the FCA during the first half (H1) of 2019, between 1 January and 30 July 2019. This includes the latest trends and analysis by product group. 

15. Aggregate complaints data: 2016 H1

    Data and research Published: 06/10/2016 Last modified: 23/05/2022
    The FCA collects complaints data from firms to assess how well they are treating their customers and how firms’ performance changes over time.

16. Aggregate complaints data to 2022 H2 [xlsx]

    Data Published: 27/04/2023
    Aggregate sector wide firm complaints data for 2022 H2. Including opened, closed, upheld, speed of closure and redress.

17. Aggregate complaints data to 2022 H1 [xlsx]

    Data Published: 20/10/2022
    Aggregate sector wide firm complaints data for 2022 H1. Including opened, closed, upheld, speed of closure and redress.

18. Firm specific complaints data

    Data Published: 19/10/2023 Last modified: 25/04/2024
    The FCA provides complaints data at firm level by different product categories. The data can be accessed through the firm specific sortable tables or downloaded in Excel.

19. Aggregate complaints data to 2023 H1 [xlsx]

    Data Published: 19/10/2023
    Aggregate sector wide firm complaints data for 2023 H1. Including opened, closed, upheld, speed of closure and redress.

20. Aggregate complaints data to 2021 H2 [xlsx]

    Data Published: 28/04/2022
    Aggregate sector wide firm complaints data for 2021 H2. Including opened, closed, upheld, speed of closure and redress.