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Showing 1 to 10 of 12 search results for "service standards".

  1. Service standards 2019/20

    Data Published: 24/06/2020 Last modified: 24/06/2020
    The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2019/20.
  2. Mutual societies registration function: 2019-20

    About us Corporate documents Published: 29/05/2020 Last modified: 29/05/2020
    The Mutual Societies Order 2013 (exercising powers in the Financial Services Act 2012) requires us to have ongoing arrangements to determine whether mutual societies are complying with the relevant legislation.
  3. Service standards 2018/19

    Data Published: 24/06/2019 Last modified: 24/06/2019
    The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2018/19.
  4. FCA service standards - May 2018 [pdf]

    Corporate documents Published: 07/06/2018
    The FCA has important standards to meet its 3 operational objectives. These standards reflect how timely and effective FCA's interactions with firms, consumers, and others have been. This document lists these ‘service standards’ and how well the FCA has performed against them.
  5. FCA service standards - September 2017 [pdf]

    Corporate documents Published: 13/02/2018
    The service standards portfolio provides information about key areas of our service, how we are performing and how firms and consumers assess the levels of satisfaction with our service.
  6. FCA service standards - May 2017 [pdf]

    Corporate documents Published: 26/06/2017
    The service standards portfolio provides information about key areas of our service, how we are performing and how firms and consumers assess the levels of satisfaction with our service.
  7. FCA service standards - November 2016 [pdf]

    Corporate documents Published: 01/12/2016
    The service standards portfolio provides information about key areas of our service, how we are performing and how firms and consumers assess the levels of satisfaction with our service.
  8. FCA service standards - June 2016 [pdf]

    Corporate documents Published: 17/06/2016 Last modified: 17/06/2016
    The service standards portfolio provides information about key areas of our service, how we are performing and how firms and consumers assess the levels of satisfaction with our service.
  9. FCA service standards - November 2015 [pdf]

    Corporate documents Published: 13/11/2015 Last modified: 13/11/2015
    The service standards portfolio provides information about key areas of our service, how we are performing and how firms and consumers assess the levels of satisfaction with our service.
  10. FCA service standards - May 2015 [pdf]

    Corporate documents Published: 20/05/2015 Last modified: 14/09/2015
    The service standards portfolio provides information about key areas of our service, how we are performing and how firms and consumers assess the levels of satisfaction with our service.