Publications

Filter results
Filter by document type
Filter by year
Sort by:

Search results

Showing 1 to 10 of 10 search results for "service standards".

  1. Service standards 2018/19

    Data Published: 24/06/2019 Last modified: 24/06/2019
    The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2018/19.
  2. FCA service standards - May 2018 [pdf]

    Corporate documents Published: 07/06/2018
    The FCA has important standards to meet its 3 operational objectives. These standards reflect how timely and effective FCA's interactions with firms, consumers, and others have been. This document lists these ‘service standards’ and how well the FCA has performed against them.
  3. FCA service standards - September 2017 [pdf]

    Corporate documents Published: 13/02/2018
    The service standards portfolio provides information about key areas of our service, how we are performing and how firms and consumers assess the levels of satisfaction with our service.
  4. FCA service standards - May 2017 [pdf]

    Corporate documents Published: 26/06/2017
    The service standards portfolio provides information about key areas of our service, how we are performing and how firms and consumers assess the levels of satisfaction with our service.
  5. FCA service standards - November 2016 [pdf]

    Corporate documents Published: 01/12/2016
    The service standards portfolio provides information about key areas of our service, how we are performing and how firms and consumers assess the levels of satisfaction with our service.
  6. FCA service standards - June 2016 [pdf]

    Corporate documents Published: 17/06/2016 Last modified: 17/06/2016
    The service standards portfolio provides information about key areas of our service, how we are performing and how firms and consumers assess the levels of satisfaction with our service.
  7. FCA service standards - November 2015 [pdf]

    Corporate documents Published: 13/11/2015 Last modified: 13/11/2015
    The service standards portfolio provides information about key areas of our service, how we are performing and how firms and consumers assess the levels of satisfaction with our service.
  8. FCA service standards - May 2015 [pdf]

    Corporate documents Published: 20/05/2015 Last modified: 14/09/2015
    The service standards portfolio provides information about key areas of our service, how we are performing and how firms and consumers assess the levels of satisfaction with our service.
  9. FCA service standards - October 2014 [pdf]

    Corporate documents Published: 11/11/2014 Last modified: 11/11/2014
    The service standards portfolio provides information about key areas of our service, how we are performing and how firms and consumers assess the levels of satisfaction with our service.
  10. FCA service standards - April 2014 [pdf]

    Corporate documents Published: 30/04/2014 Last modified: 30/04/2014
    The service standards portfolio provides information about key areas of our service, how we are performing and how firms and consumers assess the levels of satisfaction with our service.