Showing 1 to 10 of 1539 search results for .

1. PS21/1: Breathing space regulations - changes to our Handbook [pdf]

   Policy statements Published: 26/02/2021
   This policy statement follows consultation paper 20/21 and sets out changes we are making to the Handbook as a result of The Debt Respite Scheme.

2. FG21/2: Summary of feedback received [pdf]

   Finalised guidance Published: 24/02/2021
   This finalised guidance summarises the feedback received from CP20/7.

3. Vulnerability Guidance infographic [pdf]

   Finalised guidance Published: 23/02/2021
   Information on treating vulnerable consumers fairly.

4. Guidance for firms on the fair treatment of vulnerable customers: Feedback on GC20/3 [pdf]

   Finalised guidance Published: 23/02/2021
   This Guidance is issued under section 139A of the Financial Services and Markets Act 2000 as guidance on our Principles for Businesses (the Principles). It sets out our view of what firms should do to comply with their obligations under the...

5. Guidance for firms on the fair treatment of vulnerable customers

   Finalised guidance Published: 23/02/2021 Last modified: 26/02/2021
   Our Guidance highlights the actions firms should be taking to treat vulnerable customers fairly.

6. Guidance consultation: Cancellations and refunds: helping consumers with rights and routes to refunds [pdf]

   Guidance consultations Published: 12/02/2021
   We are proposing to extend our temporary guidance on cancellation and refunds, designed to help consumers trying to obtain refunds as a result of coronavirus. We are requesting comments on this extension by Friday 26 February 2021.

7. CP21/3: Changes to the SCA-RTS and to the guidance in ‘Payment Services and Electronic Money – Our Approach’ and the Perimeter Guidance Manual [pdf]

   Consultation papers Published: 28/01/2021
   In this consultation paper (CP), we are also proposing changes to the AD to reflect the UK’s withdrawal from the European Union (EU) and the end of the transition period.

8. CP21/3: Changes to the SCA-RTS and to the guidance in ‘Payment Services and Electronic Money – Our Approach’ and the Perimeter Guidance Manual

   Consultation papers Published: 28/01/2021 Last modified: 28/01/2021
   We’ve identified barriers to the success of open banking and future innovation in UK payments. To address these, we’re proposing amendments to our Technical Standards on Strong Customer Authentication and Common and Secure Methods of...

9. Mortgages and Coronavirus: Tailored Support Guidance [pdf]

   Finalised guidance Published: 27/01/2021
   Mortgages and Coronavirus: Tailored Support Guidance.

10. Consumer credit and Coronavirus: Tailored Support Guidance [pdf]

    Finalised guidance Published: 27/01/2021
    Consumer credit and Coronavirus: Tailored Support Guidance.