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Mortgages and coronavirus: Additional guidance for firms
This guidance applies in the exceptional circumstances arising out of the coronavirus pandemic (Covid-19) and its impact on the financial situation of mortgage customers. -
GC20/4: Primary Market Bulletin No. 30
We are consulting on proposed changes to the Knowledge Base. -
FG20/2: Primary Market Bulletin No. 30
The Knowledge Base has been updated with the guidance set out in Primary Market Bulletin No. 30. -
Primary Market Bulletin Issue No. 30
In this special edition, we publish general news and information, including changes to our Knowledge Base. -
FS20/13: Coronavirus and customers in temporary financial difficulty: feedback on draft updated guidance for insurance and premium finance firms [pdf]
We summarise the feedback we received on our proposed measures for insurance and premium finance firms. -
Coronavirus and customers in temporary financial difficulty: updated guidance for insurance and premium finance firms [pdf]
This guidance sets out measures to help customers who hold insurance and premium finance products and who are in financial difficulty because of coronavirus. -
Coronavirus and customers in temporary financial difficulty: updated guidance for insurance and premium finance firms
This guidance sets out measures to help customers who hold insurance and premium finance products and who are in financial difficulty because of coronavirus. -
FS20/13: Coronavirus and customers in temporary financial difficulty: feedback on draft updated guidance for insurance and premium finance firms
We summarise the feedback we received on our proposed measures for insurance and premium finance firms, and our response. -
Cancellations and refunds: helping consumers with rights and routes to refunds [pdf]
We are consulting on guidance setting our expectations for firms dealing with customers seeking refunds for cancelled travel or events caused by coronavirus (Covid-19). -
Call for Input: Ongoing support for consumers affected by coronavirus: mortgages and consumer credit
We’re asking for views on what should happen to consumers coming to the end of a second payment deferral for mortgage and consumer credit products.