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1. FG21/2: Summary of feedback received [pdf]

   Finalised guidance Published: 24/02/2021
   This finalised guidance summarises the feedback received from CP20/7.

2. Vulnerability Guidance infographic [pdf]

   Finalised guidance Published: 23/02/2021
   Information on treating vulnerable consumers fairly.

3. FS21/4: Guidance for firms on the fair treatment of vulnerable customers: Feedback on GC20/3 [pdf]

   Feedback statements Published: 23/02/2021
   FCA Feedback statement (FS21/4) on GC20/3: Guidance for firms on the fair treatment of vulnerable customers:...

4. Guidance for firms on the fair treatment of vulnerable customers: Feedback on GC20/3 [pdf]

   Finalised guidance Published: 23/02/2021
   This Guidance is issued under section 139A of the Financial Services and Markets Act 2000 as guidance on our Principles for Businesses (the Principles). It sets out our view of what firms should do to comply with their obligations under the...

5. Guidance for firms on the fair treatment of vulnerable customers

   Finalised guidance Published: 23/02/2021 Last modified: 26/02/2021
   Our Guidance highlights the actions firms should be taking to treat vulnerable customers fairly.

6. Guidance consultation: Cancellations and refunds: helping consumers with rights and routes to refunds [pdf]

   Guidance consultations Published: 12/02/2021
   We are proposing to extend our temporary guidance on cancellation and refunds, designed to help consumers trying to obtain refunds as a result of coronavirus. We are requesting comments on this extension by Friday 26 February 2021.

7. FS21/3: Our Approach to International Firms: summary of responses [pdf]

   Feedback statements Published: 03/02/2021
   Our Approach to International Firms summary of responses: feedback to CP20/20.

8. CP21/3: Changes to the SCA-RTS and to the guidance in ‘Payment Services and Electronic Money – Our Approach’ and the Perimeter Guidance Manual [pdf]

   Consultation papers Published: 28/01/2021
   In this consultation paper (CP), we are also proposing changes to the AD to reflect the UK’s withdrawal from the European Union (EU) and the end of the transition period.

9. CP21/3: Changes to the SCA-RTS and to the guidance in ‘Payment Services and Electronic Money – Our Approach’ and the Perimeter Guidance Manual

   Consultation papers Published: 28/01/2021 Last modified: 28/01/2021
   We’ve identified barriers to the success of open banking and future innovation in UK payments. To address these, we’re proposing amendments to our Technical Standards on Strong Customer Authentication and Common and Secure Methods of...

10. FS 21/2 Approach to Repossessions: Updated Tailored Support Guidance for firms - Feedback on draft guidance for mortgages and consumer credit [pdf]

    Feedback statements Published: 27/01/2021
    FS 21/2 Approach to Repossessions: Updated Tailored Support Guidance for firms - Feedback on draft guidance for mortgages and consumer credit.