We commenced our review with an assessment of all the areas across the with-profits market where there is potential for customer harm. After identifying those areas we regard as presenting the highest potential for customer harm, we conducted a detailed review of firms’ practices in these areas, with the key focus being whether these are...
In this report we set out the key findings from our thematic work on the general insurance distribution chain, our expectations of firms and next steps. This report should be considered alongside our accompanying proposed non-Handbook guidance and our press release.
This report shares the findings of our thematic review of the debt management sector, which aimed to test whether firms within the debt management sector are meeting our standards, treating their new and existing customers fairly, and delivering appropriate outcomes, particularly for vulnerable customers.
This report shares the key findings of our thematic review of the debt management sector. We committed in our 2017/18 Business Plan to assess how the market is operating and whether firms are meeting customer needs and our standards.