This analysis looks at the aggregate complaints data for 2018 H1 in more depth. Including highlights, complaints over time, putting complaints into context, most complained about products, main reasons for complaints and outcomes for consumers.
The FCA collects data from the firms it regulates on what products they are selling. Firms operating in the mortgages, retail investments or protection sectors submit product transaction data to the FCA quarterly.
Since 1 April 2006, all PSD reporting firms have been required to state whether customers received advice at the point of sale, so all figures involving advised sales are from this date onwards. For more information on what constitutes an advised sale, please refer to the glossary.
Data and research ResearchPublished: 22/10/2018Last modified: 22/10/2018
The main benchmark for silver, the LBMA Silver Price, underwent changes in its methodology in August 2014 and became regulated in April 2015. In this Research Note, we assess the representativeness of the benchmark from March 2017 to September 2017.
We examine the design and effectiveness of the 4pm Fix, the most important benchmark in FX markets, using a unique dataset of trader identified orderbook data from an inter-dealer venue. We propose and examine new measures of benchmark quality and examine changes to market liquidity and trader behaviour.