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  1. Cyber and Technology Resilience: Themes from cross-sector survey 2017 - 2018 [pdf]

    Research Published: 28/11/2018 Last modified: 28/11/2018
  2. Cyber and Technology Resilience: Themes from cross-sector survey 2017-18

    Research Published: 27/11/2018 Last modified: 14/01/2019
    To gain a better understanding of the industry’s resilience, we surveyed 296 firms during 2017 and 2018 to assess their technology and cyber capabilities.
  3. Rent-to-own consumer research: technical annex [pdf]

    Research Published: 22/11/2018
  4. Rent-to-own consumer research: narrative report [pdf]

    Research Published: 22/11/2018
  5. Personal and business current account prompt pilot findings [pdf]

    Research Published: 20/11/2018
    The FCA commissioned Critical Research and Accent Research to manage the analysis and reporting of the ‘Prompts’ research. Critical carried out the personal current account prompt analysis and Accent were tasked with SME prompt analysis and producing the report. The report was authored by Olivier Boelman.
  6. Designing effective current account prompts: research summary

    Research Published: 20/11/2018 Last modified: 20/11/2018
    Banks and building societies have committed to deliver a package of prompts to their customers. These prompts aim to: increase consumers’ engagement with their current account, raise awareness of the current account switching service, and highlight developments in the retail banking market, for example that customers can now share account...
  7. Monthly PPI refunds and compensation

    Data Published: 16/11/2018 Last modified: 20/12/2018
    A total of £353.4m was paid in October 2018 to customers who complained about the way they were sold payment protection insurance (PPI). This takes the amount paid since January 2011 to £33.3bn.
  8. Financial Crime: analysis of firms’ data

    Data and research Research Published: 13/11/2018 Last modified: 13/11/2018
    The FCA has published its first annual financial crime survey of over 2,000 UK firms, across the financial sector. The survey gives a collective view of the activity being undertaken by firms in the UK to combat financial crime across the industry.
  9. Financial crime: analysis of firms' data [pdf]

    Research Published: 13/11/2018
  10. Number of skilled persons reports commissioned in Q2 2018/19 [pdf]

    Data Published: 01/11/2018