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  1. TR19/3: Review of the fair treatment of with-profits customers [pdf]

    Thematic reviews Published: 25/04/2019
  2. TR19/3: Review of the fair treatment of with-profits customers

    Thematic reviews Published: 25/04/2019 Last modified: 25/04/2019
    We commenced our review with an assessment of all the areas across the with-profits market where there is potential for customer harm. After identifying those areas we regard as presenting the highest potential for customer harm, we conducted a detailed review of firms’ practices in these areas, with the key focus being whether these are...
  3. Firm level complaints data 2018 H2 [xlsx]

    Data Published: 24/04/2019
    Firm level complaints data 2018 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.
  4. Societies cancelled in 2018 [pdf]

    Data Published: 18/04/2019
  5. Aggregate complaints data sortable table: 2018 H2

    Data Published: 18/04/2019 Last modified: 18/04/2019
    Aggregate complaints data sortable table: 2018 H2
  6. Aggregate complaints data to 2018 H2 [xlsx]

    Data Published: 18/04/2019
    Aggregate sector wide firm complaints data for 2018 H2. Including opened, closed, upheld, speed of closure and redress.
  7. Firm-level complaints data sortable table: 2018 H2

    Data Published: 18/04/2019 Last modified: 18/04/2019
    The data relates to the first half of 2018 (H2) and includes data from firms that report 500 or more complaints within this six month reporting period, or 1,000 or more for an annual reporting period.
  8. Aggregate complaints data

    Data Published: 18/04/2019 Last modified: 18/04/2019
    The data include all the complaints that firms report to us apart from complaints relating to consumer credit related activities.
  9. Short positions disclosed to us [xls]

    Data Published: 18/04/2019 Last modified: 25/04/2019
    The Short Selling Regulation (SSR) introduced a private and public notification regime for investors who hold net short positions in certain financial instruments. This document shows the public short positions disclosed to the FCA.
  10. Complaints data

    Data Published: 18/04/2019 Last modified: 18/04/2019
    The FCA publishes details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. View the latest data and the most complained about firms and financial products.