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  1. Aggregate complaints data

    Data Published: 16/04/2020 Last modified: 16/04/2020
    The data include all the complaints that firms report to the FCA apart from complaints relating to consumer credit related activities.
  2. Complaints data

    Data Published: 16/04/2020 Last modified: 16/04/2020
    The FCA publishes details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. View the latest data and the most complained about firms and financial products.
  3. Firm specific complaints data

    Data Published: 16/04/2020 Last modified: 16/04/2020
    The FCA provides complaints data at firm level by different product categories. The data can be accessed through the firm specific sortable tables or downloaded in Excel.
  4. Aggregate complaints data: 2019 H2

    Data Published: 16/04/2020 Last modified: 16/04/2020
    This page focuses on complaints that financial services firms reported to the FCA during the second half (H2) of 2019, between 1 July and 31 December 2019. This includes the latest trends and analysis by product group. 
  5. Financial Lives reports: addenda et corrigenda [pdf]

    Research Published: 30/03/2020
    This addenda et corrigenda covers 2 Financial Lives publications: Understanding the financial Lives of UK adults (October 2017) and The Financial Lives of consumers across the UK (June 2018).
  6. Insights from the Cyber Coordination Groups

    Research Published: 11/03/2020 Last modified: 13/03/2020
    Insights from the Cyber Coordination Groups
  7. Mortgage Lending and Administration Return (MLAR) statistics March 2020: Long run summary tables [xlsx]

    Data Published: 10/03/2020
    Mortgage lenders and administrators submit a Mortgage Lending and Administration Return (MLAR) each quarter to the FCA and Bank of England, providing data on their mortgage lending activities. These summary tables show Residential loans to individuals (Regulated and Non-regulated) data for Q4 2019.
  8. Mortgage Lending and Administration Return (MLAR) statistics March 2020: Long run detailed tables [xlsx]

    Data Published: 10/03/2020
    Mortgage lenders and administrators submit a Mortgage Lending and Administration Return (MLAR) each quarter to the FCA and Bank of England, providing data on their mortgage lending activities. These detailed tables show Residential loans to individuals (Regulated and Non-regulated) data for Q4 2019.
  9. Occasional Paper No. 55: Better the lender you know? Limited attention and lender familiarity in UK mortgage choices [pdf]

    Occasional papers Published: 10/03/2020
    Occasional Paper No. 55: Better the lender you know? Limited attention and lender familiarity in UK mortgage choices.
  10. Occasional Paper No 54: When Discounted Rates End: The Cost of Taking Action in the Mortgage Market [pdf]

    Occasional papers Published: 10/03/2020 Last modified: 18/03/2020
    Occasional Paper No 54: Occasional Paper No 54: When Discounted Rates End: The Cost of Taking Action in the Mortgage Market