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  1. Commentary on Mortgage lending statistics - June 2020

    Data Published: 09/06/2020 Last modified: 09/06/2020
    Mortgage lenders and administrators submit a Mortgage Lending and Administration Return (MLAR) each quarter to the FCA and Bank of England, providing data on their mortgage lending activities. This commentary covers the MLAR statistics for 2020 Q1.
  2. FCA mandated and voluntary information on current account services - service information - May 2020 [xlsx]

    Data Published: 05/06/2020
    Data tables of collected metrics on speed of service and on major incidents for each brand/bank - May 2020
  3. FCA mandated and voluntary information on current account services

    Data Published: 05/06/2020 Last modified: 05/06/2020
    Current account providers are publishing better information about the services they offer consumers and small businesses. This follows action by the FCA and the Competition and Markets Authority (CMA), and a voluntary commitment by banks and building societies. On this page there are tables of collected metrics on speed of service and on major...
  4. Defined Benefit (DB) transfers – further update on our work

    Multi-firm reviews Published: 05/06/2020 Last modified: 31/07/2020
    We set out further findings from our assessment of the suitability of defined benefit (DB) transfer advice, as part of a package of measures to improve standards in this area.
  5. Monthly PPI refunds and compensation

    Data Published: 07/05/2020 Last modified: 07/05/2020
    Monthly PPI refunds and compensation figures.
  6. Number of skilled persons reports commissioned in Q4 2019/20 (January – March 2020) [pdf]

    Data Published: 29/04/2020
    Number of skilled persons reports commissioned in Q4 2019/20 (January – March 2020)
  7. Aggregate complaints data sortable table: 2019 H2

    Data Published: 16/04/2020 Last modified: 16/04/2020
    Aggregate complaints data sortable table: 2019 H1
  8. Aggregate complaints data to 2019 H2 [xlsx]

    Data Published: 16/04/2020
    Aggregate sector wide firm complaints data for 2019 H2. Including opened, closed, upheld, speed of closure and redress.
  9. Firm level complaints data 2019 H2 [xlsx]

    Data Published: 16/04/2020
    Firm level complaints data 2019 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.
  10. Firm-level complaints data sortable table: 2019 H2

    Data Published: 16/04/2020 Last modified: 16/04/2020
    The data relates to the first half of 2019 (H1) and includes data from firms that report 500 or more complaints within this six month reporting period, or 1,000 or more for an annual reporting period.