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  1. Firm level complaints data 2019 H1 [xlsx]

    Data Published: 17/10/2019
    Firm level complaints data 2019 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.
  2. Firm-level complaints data sortable table: 2019 H1

    Data Published: 17/10/2019 Last modified: 17/10/2019
    The data relates to the first half of 2019 (H1) and includes data from firms that report 500 or more complaints within this six month reporting period, or 1,000 or more for an annual reporting period.
  3. Aggregate complaints data

    Data Published: 17/10/2019 Last modified: 17/10/2019
    The data include all the complaints that firms report to the FCA apart from complaints relating to consumer credit related activities.
  4. Complaints data

    Data Published: 17/10/2019 Last modified: 17/10/2019
    The FCA publishes details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. View the latest data and the most complained about firms and financial products.
  5. Firm specific complaints data

    Data Published: 17/10/2019 Last modified: 17/10/2019
    The FCA provides complaints data at firm level by different product categories. The data can be accessed through the firm specific sortable tables or downloaded in Excel.
  6. Aggregate complaints data: 2019 H1

    Data Published: 17/10/2019 Last modified: 17/10/2019
    This page focuses on complaints that financial services firms reported to the FCA during the first half (H1) of 2019, between 1 January and 30 July 2019. This includes the latest trends and analysis by product group. 
  7. Research Note: Machine learning in UK financial services

    Data and research Research Published: 16/10/2019 Last modified: 16/10/2019
    The Financial Conduct Authority (FCA) and the Bank of England (BoE) conducted a joint survey in 2019 to better understand the current use of machine learning (ML) in UK financial services, including the current state of deployment, maturity of applications, use cases, benefits and risks.
  8. Research Note: Machine learning in UK financial services [pdf]

    Research Published: 16/10/2019
    Joint FCA and BoE Research Note on machine learning in UK financial services.
  9. Position limits for commodity derivative contracts [xlsx]

    Data Published: 10/10/2019
    The full list of bespoke and de minimis contracts which are aggregated and their Venue Product Codes.|Full list of contract names and VPCs of aggregated contracts
  10. Market Study 18/1.2: General insurance pricing practices - Interim Report [pdf]

    Market studies Published: 04/10/2019
    The FCA published the interim report of its general insurance pricing practices market study. This is part of a package of FCA work to make general insurance markets work well for consumers.