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  1. PS21/1: Breathing Space Regulations: changes to our Handbook

    Policy statements Published: 26/02/2021 Last modified: 26/02/2021
    We’re consulting on some minor changes to our Handbook resulting from regulations on problem debt that are expected to come into force in England and Wales in May 2021.
  2. Final Notice 2021: Premier FX Limited [pdf]

    Final notices Published: 25/02/2021
    This Final Notice refers to breaches of the Payment Services Regulations in the Payment Services sector. We imposed a public censure.
  3. Final Notice 2021: Mohammad Ali (trading as M A Motors) [pdf]

    Final notices Published: 24/02/2021
    This final notice Mohammad Ali (trading as M A Motors) refers to a failure to satisfy the suitability threshold condition (COND) and to be open and co-operative with the Authority PRIN 11 in the consumer credit sector. We imposed a cancellation
  4. Final Notice 2021: Marco Carvalho (trading as MPR Car Sales) [pdf]

    Final notices Published: 24/02/2021
    This final notice Marco Carvalho (trading as MPR Car Sales) refers to a failure to satisfy the suitability threshold condition (COND) and to be open and co-operative with the Authority PRIN 11 in the consumer credit sector. We imposed a cancellation
  5. FG21/2: Summary of feedback received [pdf]

    Finalised guidance Published: 24/02/2021
    This finalised guidance summarises the feedback received from CP20/7.
  6. Vulnerability Guidance infographic [pdf]

    Finalised guidance Published: 23/02/2021
    Information on treating vulnerable consumers fairly.
  7. MoU between the FCA and the Commission for Equality and Human Rights [pdf]

    Memorandums of understanding Published: 23/02/2021
    This MoU is made between the FCA and the Commission for Equality and Human Rights
  8. Guidance for firms on the fair treatment of vulnerable customers: Feedback on GC20/3 [pdf]

    Finalised guidance Published: 23/02/2021
    This Guidance is issued under section 139A of the Financial Services and Markets Act 2000 as guidance on our Principles for Businesses (the Principles). It sets out our view of what firms should do to comply with their obligations under the
  9. Guidance for firms on the fair treatment of vulnerable customers

    Finalised guidance Published: 23/02/2021 Last modified: 26/02/2021
    Our Guidance highlights the actions firms should be taking to treat vulnerable customers fairly.
  10. FS21/4: Guidance for firms on the fair treatment of vulnerable customers: Feedback on GC20/3 [pdf]

    Feedback statements Published: 23/02/2021 Last modified: 23/02/2021
    FCA Feedback statement (FS21/4) on GC20/3: Guidance for firms on the fair treatment of vulnerable customers: