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  1. FS20/14: Mortgages and coronavirus: additional guidance for firms - feedback on draft guidance [pdf]

    Feedback statements Published: 14/09/2020 Last modified: 14/09/2020
    In the past months, we have intervened to support both consumers and businesses during this period of uncertainty.
  2. FG20/3: Branch and ATM closures or conversions [pdf]

    Finalised guidance Published: 14/09/2020 Last modified: 14/09/2020
    This guidance sets out our expectation that firms should consider the
  3. Mortgages and coronavirus: additional guidance for firms - finalised guidance

    Finalised guidance Published: 14/09/2020 Last modified: 14/09/2020
    This guidance applies in the exceptional circumstances arising out of the coronavirus (Covid-19) pandemic and its impact on the financial situation of mortgage customers. The additional guidance applies from 16 September.
  4. FG20/3: Branch and ATM closures or conversions

    Finalised guidance Published: 14/09/2020 Last modified: 14/09/2020
    This guidance sets out our expectation that firms should consider the impact of a planned closure or conversion of branches or ATMs on their customers’ everyday banking needs.
  5. FS20/14: Mortgages and coronavirus: additional guidance for firms – feedback on draft guidance for mortgages

    Feedback statements Published: 14/09/2020 Last modified: 14/09/2020
    Our guidance published in June 2020 will continue to provide support for those impacted by coronavirus until 31 October 2020 – with consumers able to take a first or second 3 month payment deferral until this date.
  6. Bank of England and FCA letter to TSC regarding CP20/11: Complaints against the Regulators [pdf]

    Correspondence Published: 11/09/2020 Last modified: 11/09/2020
    Bank of England and FCA letter to TSC regarding CP20/11: Complaints against the Regulators
  7. Final Notice 2020: J.B. Wilcock Insurance (Kenneth Melvin Pickles trading as) [pdf]

    Final notices Published: 11/09/2020 Last modified: 11/09/2020
    This final notice (J.B. Wilcock Insurance (Kenneth Melvin Pickles trading as)) refers to a failure to satisfy the suitability threshold condition (COND) and to be open and co-operative with the Authority (PRIN 11) in the Consumer Credit sector,
  8. Final Notice 2020: Risk Free Claims Management Ltd [pdf]

    Final notices Published: 11/09/2020 Last modified: 11/09/2020
    This final notice refers to a failure to satisfy threshold conditions (COND) and to be open and cooperative (PRIN 11) in the claims management sector. We refused the firm’s application for authorisation.
  9. Annual Report and Accounts 2019/20 [pdf]

    Annual reports Published: 10/09/2020 Last modified: 10/09/2020
    Annual Report and Accounts for the year ended 31 March 2020.
  10. Diversity Annual report 2019/20 [pdf]

    Corporate documents Published: 10/09/2020 Last modified: 09/09/2020
    Our seventh annual diversity report outlines our work and research on all aspects of diversity.