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  1. IFF Research Claims Management Companies (CMC) Fee Rules Research - Financial Services Claims [pdf]

    Research Published: 21/01/2021
    The FCA commissioned the survey to gain a greater understanding of why some consumers may accept being charged higher levels of fees by CMCs.
  2. CP21/1: Restricting CMC charges for financial products and services claims [pdf]

    Consultation papers Published: 21/01/2021
    This consultation paper (CP) sets out our proposals to make rules about fees charged by claims management, companies (CMCs) for claims about financial products and services.
  3. CP21/1: Restricting CMC charges for financial services and products claims

    Consultations Consultation papers Published: 21/01/2021 Last modified: 21/01/2021
    We are consulting on rules to secure an appropriate degree of protection against excessive charges by charge management companies (CMC).
  4. Occasional Paper No. 59: Sitting on a gold mine: Getting what’s owed to pawnbroking customers [pdf]

    Occasional papers Published: 20/01/2021
    FCA Occasional Paper No. 59: Sitting on a gold mine: Getting what’s owed to pawnbroking customers.
  5. Memorandum of Understanding between the Financial Conduct Authority, Department for Work and Pensions and Money and Pensions Service [pdf]

    Memorandums of understanding Published: 20/01/2021
    Memorandum of Understanding between the Financial Conduct Authority, Department for Work and Pensions and Money and Pensions Service.
  6. Occasional Paper No. 59: Sitting on a gold mine: Getting what’s owed to pawnbroking customers

    Occasional papers Published: 20/01/2021 Last modified: 20/01/2021
    In 2018, the FCA found that pawnbroking customers are not always collecting the ‘surplus’ money owed to them. In this paper, we share the results of a first intervention designed to address this.
  7. FCA response to key comments from the independent Practitioner Panel annual report for 2019/20 [pdf]

    Correspondence Published: 19/01/2021
    Our response to key comments from the independent Practitioner Panel annual report for 2019/20.
  8. FCA response to key comments from the independent Financial Services Consumer Panels annual report for 2019/2020 [pdf]

    Correspondence Published: 19/01/2021
    Our response to key comments from the independent Consumer Panel annual report for 2019/20.
  9. FCA response to key comments from the independent Markets Practitioner Panel annual report for 2019/20 [pdf]

    Correspondence Published: 19/01/2021
    Our response to key comments from the independent Markets Practitioner Panel annual report for 2019/20.
  10. FCA response to key comments from the independent Smaller Business Practitioner Panel annual report for 2019/20 [pdf]

    Correspondence Published: 19/01/2021
    Our response to key comments from the independent Smaller Business Practitioner Panel annual report for 2019/20.