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  1. The retail intermediary market 2019 underlying data [xlsx]

    Data Published: 23/07/2020
    Underlying data for the FCA's Retail Mediation Activities Return (RMAR) 2019.

  2. Previous editions of the retail intermediary market data

    Data Published: 23/07/2020 Last modified: 23/07/2020
    Find the FCA's previous analysis of the intermediary sector based on data drawn from the Retail Mediation Activities Return (RMAR). 

  3. The retail intermediary market 2019

    Data Published: 23/07/2020 Last modified: 23/07/2020
    This page provides the FCA's analysis of the intermediary sector in 2018 based on data drawn from the Retail Mediation Activities Return (RMAR).

  4. Aggregate complaints data sortable table: 2019 H2

    Data Published: 16/04/2020 Last modified: 16/04/2020
    Aggregate complaints data sortable table: 2019 H1

  5. Aggregate complaints data to 2019 H2 [xlsx]

    Data Published: 16/04/2020
    Aggregate sector wide firm complaints data for 2019 H2. Including opened, closed, upheld, speed of closure and redress.

  6. Firm level complaints data 2019 H2 [xlsx]

    Data Published: 16/04/2020
    Firm level complaints data 2019 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.

  7. Firm-level complaints data sortable table: 2019 H2

    Data Published: 16/04/2020 Last modified: 16/04/2020
    The data relates to the first half of 2019 (H1) and includes data from firms that report 500 or more complaints within this six month reporting period, or 1,000 or more for an annual reporting period.

  8. Aggregate complaints data

    Data Published: 16/04/2020 Last modified: 16/04/2020
    The data include all the complaints that firms report to the FCA apart from complaints relating to consumer credit related activities.

  9. Complaints data

    Data Published: 16/04/2020 Last modified: 16/04/2020
    The FCA publishes details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. View the latest data and the most complained about firms and financial products.

  10. Firm specific complaints data

    Data Published: 16/04/2020 Last modified: 16/04/2020
    The FCA provides complaints data at firm level by different product categories. The data can be accessed through the firm specific sortable tables or downloaded in Excel.