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  1. FCA mandated and voluntary information on current account services - service information - November 2019 [xlsx]

    Data Published: 21/11/2019
    Data tables of collected metrics on speed of service and on major incidents for each brand/bank - November 2019
  2. FCA mandated and voluntary information on current account services

    Data Published: 21/11/2019 Last modified: 21/11/2019
    Current account providers are publishing better information about the services they offer consumers and small businesses. This follows action by the FCA and the Competition and Markets Authority (CMA), and a voluntary commitment by banks and building societies. On this page there are tables of collected metrics on speed of service and on major...
  3. Aggregate complaints data sortable table: 2019 H1

    Data Published: 17/10/2019 Last modified: 17/10/2019
    Aggregate complaints data sortable table: 2019 H1
  4. Aggregate complaints data to 2019 H1 [xlsx]

    Data Published: 17/10/2019
    Aggregate sector wide firm complaints data for 2019 H1. Including opened, closed, upheld, speed of closure and redress.
  5. Firm level complaints data 2019 H1 [xlsx]

    Data Published: 17/10/2019
    Firm level complaints data 2019 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.
  6. Firm-level complaints data sortable table: 2019 H1

    Data Published: 17/10/2019 Last modified: 17/10/2019
    The data relates to the first half of 2019 (H1) and includes data from firms that report 500 or more complaints within this six month reporting period, or 1,000 or more for an annual reporting period.
  7. Aggregate complaints data

    Data Published: 17/10/2019 Last modified: 17/10/2019
    The data include all the complaints that firms report to the FCA apart from complaints relating to consumer credit related activities.
  8. Complaints data

    Data Published: 17/10/2019 Last modified: 17/10/2019
    The FCA publishes details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. View the latest data and the most complained about firms and financial products.
  9. Firm specific complaints data

    Data Published: 17/10/2019 Last modified: 17/10/2019
    The FCA provides complaints data at firm level by different product categories. The data can be accessed through the firm specific sortable tables or downloaded in Excel.
  10. Aggregate complaints data: 2019 H1

    Data Published: 17/10/2019 Last modified: 17/10/2019
    This page focuses on complaints that financial services firms reported to the FCA during the first half (H1) of 2019, between 1 January and 30 July 2019. This includes the latest trends and analysis by product group.