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1. Aggregate complaints data sortable table: 2019 H2

   Data Published: 16/04/2020 Last modified: 16/04/2020
   Aggregate complaints data sortable table: 2019 H1

2. Aggregate complaints data to 2019 H2 [xlsx]

   Data Published: 16/04/2020
   Aggregate sector wide firm complaints data for 2019 H2. Including opened, closed, upheld, speed of closure and redress.

3. Firm level complaints data 2019 H2 [xlsx]

   Data Published: 16/04/2020
   Firm level complaints data 2019 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.

4. Firm-level complaints data sortable table: 2019 H2

   Data Published: 16/04/2020 Last modified: 16/04/2020
   The data relates to the first half of 2019 (H1) and includes data from firms that report 500 or more complaints within this six month reporting period, or 1,000 or more for an annual reporting period.

5. Aggregate complaints data

   Data Published: 16/04/2020 Last modified: 16/04/2020
   The data include all the complaints that firms report to the FCA apart from complaints relating to consumer credit related activities.

6. Complaints data

   Data Published: 16/04/2020 Last modified: 16/04/2020
   The FCA publishes details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. View the latest data and the most complained about firms and financial products.

7. Firm specific complaints data

   Data Published: 16/04/2020 Last modified: 16/04/2020
   The FCA provides complaints data at firm level by different product categories. The data can be accessed through the firm specific sortable tables or downloaded in Excel.

8. Aggregate complaints data: 2019 H2

   Data Published: 16/04/2020 Last modified: 16/04/2020
   This page focuses on complaints that financial services firms reported to the FCA during the second half (H2) of 2019, between 1 July and 31 December 2019. This includes the latest trends and analysis by product group. 

9. Banking providers’ fraud controls [xlsx]

   Data Published: 09/03/2020
   This spreadsheet contains information about banks’ fraud controls. It is intended to enable consumers and consumer groups to compare how banks protect their customers against fraud, and to help consumers to make better informed choices about their banking providers.

10. Comparison of banking providers’ fraud controls

    Data Published: 09/03/2020 Last modified: 09/03/2020
    This page contains information about banks’ fraud controls. It is intended to enable consumers and consumer groups to compare how banks protect their customers against fraud, and to help consumers to make better informed choices about their banking providers.