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  1. Occasional Paper No. 58: Understanding consumer financial wellbeing through banking data [pdf]

    Occasional papers Published: 20/10/2020 Last modified: 19/10/2020
    In this paper we analyse survey responses and their personal banking data to better understand consumer financial wellbeing.
  2. Occasional Paper No. 58: Understanding consumer financial wellbeing through banking data

    Occasional papers Published: 20/10/2020 Last modified: 20/10/2020
    In this study, we use objective and subjective approaches to better understand consumer financial wellbeing.
  3. Occasional Paper 57: Mortgage Market Disruptions [pdf]

    Occasional papers Published: 09/10/2020 Last modified: 07/10/2020
    Analysing all regulated mortgage contracts in the UK, we document the major trends associated with the 2020 pandemic and compare them with the 2007-09 financial crisis.
  4. Occasional Paper No. 57: Mortgage market disruptions

    Occasional papers Published: 09/10/2020 Last modified: 09/10/2020
    We use mortgage contracts data to look at mortgage trends linked to the coronavirus (Covid-19) crisis and compare them to the 2007-09 financial crisis.
  5. Occasional Paper 56: Fair exchange: Presenting foreign exchange quotes to improve consumer choice [pdf]

    Occasional papers Published: 01/09/2020 Last modified: 28/08/2020
    In this study, we tested 3 different practices for presenting cost and exchange rate information in an online experiment with a nationally representative sample of participants.
  6. Occasional Paper 56: Fair exchange: Presenting foreign exchange quotes to improve consumer choice

    Occasional papers Published: 01/09/2020 Last modified: 02/09/2020
    In this study, we tested 3 different practices for presenting cost and exchange rate information in an online experiment with a nationally representative sample of participants.
  7. Relending in the high cost credit market: narrative report by PWC [pdf]

    Research Published: 06/08/2020
    Relending in the high cost credit market: narrative report by PWC.
  8. Relending by high-cost lenders

    Firms Multi-firm reviews Published: 06/08/2020 Last modified: 07/08/2020
    This report sets out our review findings of relending by firms in the high-cost lenders portfolio.
  9. Financial Lives: The experiences of vulnerable consumers [pdf]

    Research Published: 29/07/2020
    This research aims to enhance the FCA's understanding of the experiences of consumers who show characteristics of vulnerability. It will inform the FCA's work in relation to vulnerable consumers, including guidance for firms on the fair treatment of
  10. Financial Lives: The experiences of vulnerable consumers – Case Studies [pdf]

    Research Published: 29/07/2020
    The case studies presented here explore the experiences that vulnerable consumers had when dealing with retail financial services firms, based on face-to-face depth interviews, undertaken by IFF research.