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  1. General insurance pricing practices: Final Report [pdf]

    Market studies Published: 22/09/2020 Last modified: 22/09/2020
    We have published the final findings of our general insurance pricing practices market study. As part of this, we set out a package of remedies to address the concerns identified.
  2. General Insurance Pricing Practices Market Study Final Report - Annex 2: Simulation of remedy impact [pdf]

    Market studies Published: 22/09/2020 Last modified: 22/09/2020
    This Technical Annex presents our estimates of the impact of the proposed pricing remedy. Estimates are based on a forward-looking quantitative simulation with 2022 as the first year of the prospective remedy.
  3. General Insurance Pricing Practices Market Study Final Report - Annex 1: Detailed feedback on our Interim Report and our response [pdf]

    Market studies Published: 22/09/2020 Last modified: 22/09/2020
    We received over 60 responses from across the industry as well as consumer groups and individual consumers. We have carefully considered this feedback and set out further details together with our responses
  4. General Insurance Pricing Practices Market Study Final Report - Annex 3: Analysis informing the proposed pricing remedy [pdf]

    Market studies Published: 22/09/2020 Last modified: 22/09/2020
    This Technical Annex is published alongside the General Insurance Pricing Practices Market Study Final Report, Consultation Paper and Cost Benefit Analysis on a proposed package of remedies.
  5. 5 Conduct Questions: Industry Feedback 2019/20 [pdf]

    Market studies Published: 03/09/2020 Last modified: 02/09/2020
    The 5 Conduct Questions are part of the FCA's strategy for supervising wholesale banks. This 2019/20 industry feedback is to help large and small firms consider if any of the approaches to conduct may be effective in their own organisations.
  6. Relending in the high cost credit market: narrative report by PWC [pdf]

    Research Published: 06/08/2020
    Relending in the high cost credit market: narrative report by PWC.
  7. Relending by high-cost lenders

    Firms Multi-firm reviews Published: 06/08/2020 Last modified: 07/08/2020
    This report sets out our review findings of relending by firms in the high-cost lenders portfolio.
  8. Financial Lives: The experiences of vulnerable consumers [pdf]

    Research Published: 29/07/2020
    This research aims to enhance the FCA's understanding of the experiences of consumers who show characteristics of vulnerability. It will inform the FCA's work in relation to vulnerable consumers, including guidance for firms on the fair treatment of
  9. Financial Lives: The experiences of vulnerable consumers – Case Studies [pdf]

    Research Published: 29/07/2020
    The case studies presented here explore the experiences that vulnerable consumers had when dealing with retail financial services firms, based on face-to-face depth interviews, undertaken by IFF research.
  10. Research Note: Cryptoasset consumer research

    Data and research Research Published: 30/06/2020 Last modified: 30/06/2020
    A quantitative study that increases understanding of the market size, consumer profiles and attitudes towards cryptoassets.