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  1. Aggregate complaints data to 2019 H2 [xlsx]

    Data Published: 16/04/2020
    Aggregate sector wide firm complaints data for 2019 H2. Including opened, closed, upheld, speed of closure and redress.
  2. Firm specific complaints data

    Data Published: 16/04/2020 Last modified: 16/04/2020
    The FCA provides complaints data at firm level by different product categories. The data can be accessed through the firm specific sortable tables or downloaded in Excel.
  3. Firm level complaints data 2019 H2 [xlsx]

    Data Published: 16/04/2020
    Firm level complaints data 2019 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.
  4. Aggregate complaints data sortable table: 2019 H2

    Data Published: 16/04/2020 Last modified: 16/04/2020
    Aggregate complaints data sortable table: 2019 H1
  5. Complaints data

    Data Published: 16/04/2020 Last modified: 18/09/2020
    The FCA publishes details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. View the latest data and the most complained about firms and financial products.
  6. Aggregate complaints data: 2019 H2

    Data Published: 16/04/2020 Last modified: 16/04/2020
    This page focuses on complaints that financial services firms reported to the FCA during the second half (H2) of 2019, between 1 July and 31 December 2019. This includes the latest trends and analysis by product group. 
  7. Firm-level complaints data sortable table: 2019 H2

    Data Published: 16/04/2020 Last modified: 16/04/2020
    The data relates to the first half of 2019 (H1) and includes data from firms that report 500 or more complaints within this six month reporting period, or 1,000 or more for an annual reporting period.
  8. Occasional Paper No. 55: Better the lender you know? Limited attention and lender familiarity in UK mortgage choices [pdf]

    Occasional papers Published: 10/03/2020
    Occasional Paper No. 55: Better the lender you know? Limited attention and lender familiarity in UK mortgage choices.
  9. Occasional Paper No 54: When Discounted Rates End: The Cost of Taking Action in the Mortgage Market [pdf]

    Occasional papers Published: 10/03/2020 Last modified: 18/03/2020
    Occasional Paper No 54: Occasional Paper No 54: When Discounted Rates End: The Cost of Taking Action in the Mortgage Market
  10. Mortgage Lending and Administration Return (MLAR) statistics March 2020: Long run summary tables [xlsx]

    Data Published: 10/03/2020
    Mortgage lenders and administrators submit a Mortgage Lending and Administration Return (MLAR) each quarter to the FCA and Bank of England, providing data on their mortgage lending activities. These summary tables show Residential loans to