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  1. Firm-level complaints data sortable table: 2019 H2

    Data Published: 16/04/2020 Last modified: 16/04/2020
    The data relates to the first half of 2019 (H1) and includes data from firms that report 500 or more complaints within this six month reporting period, or 1,000 or more for an annual reporting period.
  2. Financial Lives reports: addenda et corrigenda [pdf]

    Research Published: 30/03/2020
    This addenda et corrigenda covers 2 Financial Lives publications: Understanding the financial Lives of UK adults (October 2017) and The Financial Lives of consumers across the UK (June 2018).
  3. Insights from the Cyber Coordination Groups

    Research Published: 11/03/2020 Last modified: 13/03/2020
    Insights from the Cyber Coordination Groups
  4. Occasional Paper No. 55: Better the lender you know? Limited attention and lender familiarity in UK mortgage choices [pdf]

    Occasional papers Published: 10/03/2020
    Occasional Paper No. 55: Better the lender you know? Limited attention and lender familiarity in UK mortgage choices.
  5. Occasional Paper No 54: When Discounted Rates End: The Cost of Taking Action in the Mortgage Market [pdf]

    Occasional papers Published: 10/03/2020 Last modified: 18/03/2020
    Occasional Paper No 54: Occasional Paper No 54: When Discounted Rates End: The Cost of Taking Action in the Mortgage Market
  6. Mortgage Lending and Administration Return (MLAR) statistics March 2020: Long run summary tables [xlsx]

    Data Published: 10/03/2020
    Mortgage lenders and administrators submit a Mortgage Lending and Administration Return (MLAR) each quarter to the FCA and Bank of England, providing data on their mortgage lending activities. These summary tables show Residential loans to
  7. Mortgage Lending and Administration Return (MLAR) statistics March 2020: Long run detailed tables [xlsx]

    Data Published: 10/03/2020
    Mortgage lenders and administrators submit a Mortgage Lending and Administration Return (MLAR) each quarter to the FCA and Bank of England, providing data on their mortgage lending activities. These detailed tables show Residential loans to
  8. Mortgage switching research [pdf]

    Research Published: 10/03/2020
    This research aims to understand why a minority of mortgage holders stay on their reversion rate, when in many cases it would be financially beneficial to switch. It also looks to identify the barriers in the switching process and what may encourage
  9. Commentary on Mortgage lending statistics - March 2020

    Data Published: 10/03/2020 Last modified: 10/03/2020
    Mortgage lenders and administrators submit a Mortgage Lending and Administration Return (MLAR) each quarter to the FCA and Bank of England, providing data on their mortgage lending activities. This commentary covers the MLAR statistics for 2019 Q4.
  10. Occasional Paper No. 54: When discounted rates end: the cost of taking action in the mortgage market

    Occasional papers Published: 10/03/2020 Last modified: 13/03/2020
    When an introductory mortgage rate expires the majority of borrowers remortgage, but a minority end up paying reversion interest rates. Who are these borrowers and how much could they benefit from remortgaging?