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  1. Defined Benefit (DB) transfers – further update on our work

    Multi-firm reviews Published: 05/06/2020 Last modified: 24/08/2020
    We set out further findings from our assessment of the suitability of defined benefit (DB) transfer advice, as part of a package of measures to improve standards in this area.
  2. Monthly PPI refunds and compensation

    Data Published: 07/05/2020 Last modified: 07/05/2020
    Monthly PPI refunds and compensation figures.
  3. Number of skilled persons reports commissioned in Q4 2019/20 (January – March 2020) [pdf]

    Data Published: 29/04/2020 Last modified: 12/08/2020
    Number of skilled persons reports commissioned in Q4 2019/20 (January – March 2020)
  4. Complaints data

    Data Published: 16/04/2020 Last modified: 18/09/2020
    The FCA publishes details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. View the latest data and the most complained about firms and financial products.
  5. Aggregate complaints data

    Data Published: 16/04/2020 Last modified: 16/04/2020
    The data include all the complaints that firms report to the FCA apart from complaints relating to consumer credit related activities.
  6. Firm specific complaints data

    Data Published: 16/04/2020 Last modified: 16/04/2020
    The FCA provides complaints data at firm level by different product categories. The data can be accessed through the firm specific sortable tables or downloaded in Excel.
  7. Aggregate complaints data to 2019 H2 [xlsx]

    Data Published: 16/04/2020
    Aggregate sector wide firm complaints data for 2019 H2. Including opened, closed, upheld, speed of closure and redress.
  8. Aggregate complaints data sortable table: 2019 H2

    Data Published: 16/04/2020 Last modified: 16/04/2020
    Aggregate complaints data sortable table: 2019 H1
  9. Firm level complaints data 2019 H2 [xlsx]

    Data Published: 16/04/2020
    Firm level complaints data 2019 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.
  10. Aggregate complaints data: 2019 H2

    Data Published: 16/04/2020 Last modified: 16/04/2020
    This page focuses on complaints that financial services firms reported to the FCA during the second half (H2) of 2019, between 1 July and 31 December 2019. This includes the latest trends and analysis by product group.