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  1. Occasional Paper 56: Fair exchange: Presenting foreign exchange quotes to improve consumer choice

    Occasional papers Published: 01/09/2020 Last modified: 02/09/2020
    In this study, we tested 3 different practices for presenting cost and exchange rate information in an online experiment with a nationally representative sample of participants.
  2. FCA mandated and voluntary information on current account services - service information - August 2020 [xlsx]

    Data Published: 19/08/2020 Last modified: 18/08/2020
    Data tables of collected metrics on speed of service and on major incidents for each brand/bank - August 2020
  3. FCA mandated and voluntary information on current account services

    Data Published: 19/08/2020 Last modified: 23/09/2020
    Current account providers are publishing better information about the services they offer consumers and small businesses. This follows action by the FCA and the Competition and Markets Authority (CMA), and a voluntary commitment by banks and
  4. Relending in the high cost credit market: narrative report by PWC [pdf]

    Research Published: 06/08/2020
    Relending in the high cost credit market: narrative report by PWC.
  5. Relending by high-cost lenders

    Firms Multi-firm reviews Published: 06/08/2020 Last modified: 07/08/2020
    This report sets out our review findings of relending by firms in the high-cost lenders portfolio.
  6. Short positions disclosed to us [xlsx]

    Data Published: 05/08/2020 Last modified: 24/09/2020
    The Short Selling Regulation (SSR) introduced a private and public notification regime for investors who hold net short positions in certain financial instruments. This document shows the public short positions disclosed to the FCA.
  7. Financial Lives: The experiences of vulnerable consumers [pdf]

    Research Published: 29/07/2020
    This research aims to enhance the FCA's understanding of the experiences of consumers who show characteristics of vulnerability. It will inform the FCA's work in relation to vulnerable consumers, including guidance for firms on the fair treatment of
  8. Financial Lives: The experiences of vulnerable consumers – Case Studies [pdf]

    Research Published: 29/07/2020
    The case studies presented here explore the experiences that vulnerable consumers had when dealing with retail financial services firms, based on face-to-face depth interviews, undertaken by IFF research.
  9. Previous editions of the retail intermediary market data

    Data Published: 23/07/2020 Last modified: 23/07/2020
    Find the FCA's previous analysis of the intermediary sector based on data drawn from the Retail Mediation Activities Return (RMAR). 
  10. The retail intermediary market 2019 underlying data [xlsx]

    Data Published: 23/07/2020
    Underlying data for the FCA's Retail Mediation Activities Return (RMAR) 2019.