Privacy policy

How we treat and hold any personal information you may give us through our website.

This privacy policy only covers the FCA's website fca.org.uk/ppi.

This website does not automatically capture or store personal information, other than logging your IP address and session information such as how long your visit lasted and the type of browser used. This is recognised by the web server and is only used for system administration and to provide statistics, which we use to evaluate how the site is used.

This policy does not cover links within these sites to other websites.

Our use of cookies

When someone visits our website we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things like the number of visitors to various parts of the site. This information is processed in a way which does not identify any individual.

Our website uses cookies to distinguish one user of our website from another. This helps us to provide a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. The information collected includes the number of site visitors, where visitors come to the site from and the page they visited.  

We use the following cookies:

  • Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Search/digital display/social remarketing tags.

You can find more information about the individual cookies we use, and why we use them, in the table below:

Cookie Name Purpose Expires More information
_ga Google Analytics

This cookie enables us to distinguish users and estimate our audience size and usage pattern

2 years For further details on Google Analytics cookies, including those not used by fca.org.uk, read about cookies set by Google Analytics. We do not currently use Google advertising cookies on fca.org.uk
nmstat Siteimprove analytics

This cookie enables us to distinguish users and is used to collect statistics about site usage, such as when the visitor last visited the site

1000 days For further details on Siteimprove cookies, visit Siteimprove privacy
siteimproveses Siteimprove analytics

This cookie enables us to identify order of pages a visitor looks at during a visit

Maximum time allowed by browser For further details on Siteimprove cookies, visit Siteimprove privacy
Cookie-agreed Drupal – content management cookies Typical content: Boolean 3 months We use Drupal cookies to display and remember content based on selections you have already made
has_js Drupal – content management cookies Typical content: Boolean When user closes the page We use Drupal cookies to display and remember content based on selections you have already made
mixpanel Buto – video platform cookies Used to store a session identifier for videos with interactive elements 1 year  
JSESSIONID New Relic cookies Used to store a session identifier so that New Relic can monitor session counts for an application Deleted when the browser closes You can find out more about New Relic Browser’s security measures on the New Relic Browser website
Recite.Persist Recite

This stores a flag to indicate whether toolbar should persist between pages or not. 

  For further details on Recite Me cookies, visit Recite Me Cookie Statement
Recite.Preferences Recite This stores the users current settings so that they can be reapplied on subsequent pages.   For further details on Recite Me cookies, visit Recite Me Cookie Statement
Bing Universal Event Tag Bing Search

We will capture cookie data using this tag. This will enable us to re-target users via search.

180 days For further details on Bing Universal Event cookies, visit Bing ads
AdWords Re-marketing Tag Google AdWords 

We will capture cookie data using this tag. This will enable us to re-target users via search.

90 - 540 days For further details on Google AdWords cookies, visit AdWords Help
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