Find out about the help we can offer, how to receive information in alternative formats.
If you want help understanding the information on this website you can contact us:
- call us on 0800 101 8800 (textphone: 18001 01434 372 580) or +44(0)121 3680 936 from abroad
- open a web chat from the bottom of each webpage
- tweet us on Twitter using @ppifca
Find out more about how to contact us about PPI.
We can explain the information about PPI but cannot give you advice about your individual circumstances or complaint.
Before you contact us you should find out about:
- what PPI is
- what happens after you complain about PPI
- complaints made using a claims management company (CMC)
You can also visit our FAQs page, which includes information on exceptional circumstances.
PPI complaints deadline leaflet
Download our leaflet for more information on the PPI complaints deadline.
Our leaflet is available in the following formats:
We set a deadline of 29 August 2019 for PPI complaints and delivered a nationwide communications campaign to raise awareness of this deadline among consumers.
You can view our advertisements for the campaign via our media centre.
Languages other than English
The ‘Accessibility toolbar’ includes many other languages that have been translated by a computer programme. The computer translated languages are for information only and we cannot accept responsibility for their accuracy.
Our complaints deadline leaflet is also available in 8 languages:
More information and help with PPI
There are other websites with information about PPI.