Help and support

Find out about the help we can offer, how to receive information in different formats and the additional languages on this website.

If you want help understanding the information on this website you can contact us:

  • call us on 0800 101 8800 (textphone: 18001 01434 372 580) or +44(0)121 3680 936 from abroad
  • open a web chat from the bottom of each webpage
  • tweet us on Twitter using @ppifca

Find out more about how to contact us about PPI.

We can explain the information about PPI but cannot give you advice about your individual circumstances or complaint.

Before you contact us you should find out:

We also have information to help you decide whether to complain about PPI if you are, or have been, in financial difficulties and on a debt solution.

This includes information if you are or have been:

Information in different formats

If you need information on this website in a different format you can call us on 0800 101 8800 or see the bottom of each webpage for other ways to contact us.

We can provide information in the following formats:

If you want information in a different format about a PPI policy, or a loan or credit product that it covered, you should contact your provider.

If you do not feel comfortable contacting your provider about this you can call us on 0800 101 8800.

Languages other than English            

This website is available in many languages, using the link at the top of each page that say ‘Languages’.

The ‘Languages’ list includes Welsh (Cymraeg) and 7 more languages that have been translated by human translators. The human translated languages are:

  • Welsh
  • Bengali
  • Chinese
  • Gujarati
  • Polish
  • Punjabi
  • Somali
  • Urdu

The ‘Accessibility toolbar’ includes many other languages that have been translated by a computer programme. The computer translated languages are for information only and we cannot accept responsibility for their accuracy.

PPI explained in print

We have produced a leaflet that explains more about PPI and how to claim back money you’ve paid for PPI.

The leaflet is also available in 8 languages:

    More information and help with PPI

    There are other websites with information about PPI, template forms and tools you can use to complain about the sale of PPI:





    Call us
    Call us
    0800 101 8800
    Monday to Friday, 8am to 6pm and Saturday 9am to 1pm
    Web chat
    Web chat
    Ask us a question about PPI
    We can help you understand information about PPI
    Official Twitter feed of the FCA
    Visit PPI on Twitter