PPI Deadline 29 Aug 2019

Help and support

The deadline to submit a complaint about PPI has now passed. We are unable to help you with your individual PPI complaint and suggest you speak directly with your provider to find out what your next steps are.


For questions about your specific PPI complaint contact the firm directly; if you are unsatisfied with the firm or the outcome of your PPI complaint you can complain to the Financial Ombudsman Service.

Alternatively, you can find general information about PPI in the links below and our FAQs, or you can call us on 0800 111 6768 (freephone) or 0300 500 8082 from the UK, or +44 207 066 1000 from abroad.

For calls using next generation text relay, please call us on (18001) 0207 066 1000.

Find out about:

You can also visit our FAQs page, which includes information on exceptional circumstances.

PPI complaints deadline leaflet

Download our leaflet for more information on the PPI complaints deadline.

Our leaflet is available in the following formats:

Communications campaign

We set a deadline of 29 August 2019 for PPI complaints and delivered a nationwide communications campaign to raise awareness of this deadline among consumers.

You can view our advertisements for the campaign via our media centre.


Explainer videos


(BSL version with subtitles)

PPI explainedHow to check if you have PPIHow to complain about PPI
WelshEsboniodd PPISut i wirio os oedd gennych chi PPISut i gwyno am PPI
BengaliPPI ব্যাখ্যাকৃতআপনার PPI ছিল কি না তা কিভাবে যাচাই করা যায়PPI-এর ব্যাপারে কিভাবে অভিযোগ জানানো যায়
HindiPPI पीपीआई ने समझायाकैसे जांच करें कि आपके पास पीपीआई है PPIपीपीआई के बारे में शिकायत कैसे करें PPI
PolskiCzym jest PPIJak sprawdzić, czy nabyli Państwo PPISkarga dotycząca nieprawidłowości przy sprzedaży PPI
SomaliPPI oo la sharaxaySida loo hubiyo haddii aad lahayd PPISida looga cowdo PPI


More information and help with PPI

There are other websites with information about PPI.





Web chat
Web chat
The PPI webchat service is currently unavailable.
Official Twitter feed of the FCA
Visit PPI on Twitter