Complain about mis-selling of PPI

If you had PPI and are unhappy with how it was sold, you can complain about it and claim back money you’ve paid. Find out about mis-selling of PPI and why you might be eligible to claim a refund.

If you had PPI there are 2 reasons you might be eligible to claim back money you've paid for the policy:

  1. PPI was mis-sold to you – as explained below
  2. the bank or other provider earned a high level of commission from the sale of PPI, but didn’t tell you this when you bought it

Remember: if you haven't complained to your provider by 29 August 2019, you won't be able to claim money back for PPI - so you should make your decision as soon as possible.

Claim for mis-sold PPI

It is likely you were mis-sold PPI if you experienced any of the following:

  • you were pressured into buying PPI or told you must have PPI
  • you were promised a cheaper rate if you bought PPI
  • you were told your loan or credit application was more likely to be accepted if you bought PPI
  • PPI was added without telling you
  • you were advised to buy PPI that did not suit your circumstances or needs
  • you were self-employed, unemployed or retired but advised to buy PPI
  • you had a pre-existing medical condition at the time of buying PPI, which may have affected your ability to make an insurance claim
  • you were advised that a pre-existing medical condition was included in your PPI policy (or advised that it wasn’t included)
  • it was not made clear that you would pay interest on the PPI if it was added to your loan
  • it was not made clear that the PPI would end before the loan or credit was repaid

There may be other reasons you were mis-sold PPI.

If you think you experienced one of the examples listed above or were mis-sold PPI in another way, it will make it quicker for your bank or other provider to review your complaint if you say why you think PPI was mis-sold.

Claiming for commission earned on PPI

Even if you don't think you were mis-sold, you may be able to complain about commission earned by a provider as a reward for PPI without telling you. You do not need to know or explain how much commission was paid for your PPI.

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