We’re working to make as accessible as possible for users. To help us, we follow guidelines recommended by the Royal National Institute of Blind People (RNIB) and World Wide Web Consortium’s web access initiative.

The site has an annual accessibility audit run by an external company, and we test to ‘AA’ standards.

We aim for to be compatible with recent versions of commonly used:

  • screenreaders (such as Jaws)
  • speech recognition software
  • browser screen magnifiers
  • speech and other assistive technology built into computer and smartphone operating systems


Recite Me Toolbar

Click to open the Recite Me toolbar


Back: Rewind to the previous paragraph of text Screen Mask: Will create a letterbox for focused viewing of a section of the page
Play: Click the Play button to read the text aloud Dictionary: Highlight and click on this to find the definition of the word
Forward: Skip forward to the next paragraph of text Text Mode: Remove images and view in plain text mode
Decrease: This will decrease the text size MP3: Highlight the text then click to download text as an MP3
Font: You can change the font that displays on the page Magnifier: Click and drag the magnifying glass to magnify text on the screen
Increase: This will increase the text size Language: Translate text into a different language
Colour: Change the background, text and link colours Settings: Adjust your Recite settings
Ruler: Click to enable the reading ruler Reset: This will restore the default settings
Margins: Change the text dimensions by narrowing the width of the text column User Guide: Will give you an overview of the Recite Me Toolbar Features


Get help to customise your settings

The BBC’s My Web My Way provides detailed information on how to change browser and computer settings to suit you.

Portable document format (PDF) files

Documents on our website are published in PDF format. To access them you need Adobe Acrobat Reader software which is available free of charge from the Adobe website.

Information in different formats

If you need information on this website in a different format you can call us on 0800 101 8800 or see the bottom of each webpage for other ways to contact us.

We can provide information in the following formats:

  • audio
  • Braille
  • BSL
  • easy-read
  • large print

If you want information in a different format about a PPI policy, or a loan or credit product that it covered, you should contact your provider.

If you do not feel comfortable contacting your provider about this you can call us on 0800 101 8800.

Coding standards

We use XHTML code to write our website and CSS to style it.


Please leave feedback if you have trouble using Your feedback helps us make improvements.

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