Image of two people with a paper form and a pen
2 minutes
reading time
Is the claims management market working?
Alison Walters outlines key concerns in the claims management market, highlighting poor practices by some firms and the actions taken to address them.
Worried woman with bills and calculator, sitting at kitchen table.
3 minutes
reading time
Supporting customers through challenging times
Charlotte Clark sets out the support we expect firms to offer consumers, as part of our rules and the Consumer Duty.
