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Maura Feddersen
Why your COOs should be CBOs: Chief Behavioural Officers
Business leaders increasingly recognise that an understanding of people – both customers and employees – can make or break a business. Below we set out the case for the Chief Behavioural Officer (...
Multiple authors
Paying attention or paying charges? It’s all in the timing
Rules requiring banks to automatically provide customers with text alerts if they enter an unauthorised overdraft come into effect this month. The rules, aimed at helping consumers avoid...
Multiple authors
Robo Advice – will consumers get with the programme?
Robo advice has been hailed as a solution for widespread and affordable financial guidance. But research into consumer attitudes suggests those who might benefit most from robo advice may be least...
Multiple authors