Alex Chesterfield is a cognitive psychologist in the FCA’s Behavioural Economics & Design Unit. She holds an MSc from University College London.
Corporate culture is critical for corporate success and corporate responsibility, yet it is widely seen as impossible to measure objectively. Researchers at the London School of Economics have...
Experience is the most effective teacher, but how can consumers learn by experience when some of the most important financial products are bought just once or twice in a lifetime?
A willingness to call out mistakes and concerns at work has proved vital in hospital operating theatres. It is a lesson we can all heed.