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Alex Chesterfield
Why your COOs should be CBOs: Chief Behavioural Officers
Business leaders increasingly recognise that an understanding of people – both customers and employees – can make or break a business. Below we set out the case for the Chief Behavioural Officer (...
Multiple authors
Measuring culture – can it be done?
Corporate culture is critical for corporate success and corporate responsibility, yet it is widely seen as impossible to measure objectively. Researchers at the London School of Economics have...
Multiple authors
Learning from experience in financial services
Experience is the most effective teacher, but how can consumers learn by experience when some of the most important financial products are bought just once or twice in a lifetime?
Multiple authors