Our policies and procedures

Information about our internal policies and procedures to help you understand the standards we set ourselves. Learn about the protocols we follow. 

Current written protocols that we follow when delivering our services and responsibilities. This section includes our policies and procedures for providing our services and for the recruitment and employment of staff, our complaints procedure and our records management policy.

A pound sign (£) is used to indicate material for which there may be a charge. See administrative arrangements for more information.