FCA and the Freedom of Information Act

How the FCA implements the Freedom of Information Act.

The Freedom of Information Act (FOIA) became law in the UK on 30 November 2000. It gives the public a general right of access to recorded information held by public authorities and sets out exemptions from that right. For the purpose of FOIA, the Government has designated the FCA as a public authority. 
The Freedom of Information Act (FOIA) is enforced by the Information Commissioner's Office (ICO), an independent body.

Any person is able to make a request for information we hold. FOIA is retrospective in nature and applies to any information we hold including that of our predecessor bodies.

We are also required to publish a Publication Scheme Guide to information (the Guide).

Making a request for information


This note is designed to help you make a request for information under FOIA by completing the online request form. It is not a guide to the Act itself.

All requests must be in writing and must include your name and an address (either postal or email).

All requests will be acknowledged. Please note we may need to contact you to discuss your request; we will use the contact details you have provided unless you indicate otherwise.


To make a request for information not published on our Guide please:

  • complete and submit the Right to Know online request form or
  • download a printable copy, complete by hand and send it to us at the address at the bottom of this page

Please be as specific as possible about the information you would like to receive. To help us with our searches, please provide us with any additional information you think might be helpful such as the subject matter and a time frame.

If, after having read this note, you require further advice on filling out the form, please contact the Information Disclosure Team or call 0800 111 6768 (freephone) or 0300 500 8082 from the UK, or +44 207 066 1000 from abroad.

Processing by the FCA

The Act allows 20 working days, from the date the request is received at the FCA to respond to requests. The exception to this is where:

  • a qualified exemption applies and the public interest test needs to be considered
  • clarification is required

Under the Act, public authorities are entitled to withhold information when an appropriate exemption can be applied. The Financial Services & Markets Act 2000 (FSMA) also imposes restrictions on disclosure of information which we receive in the course of carrying out our duties. Information received by the FCA in the course of its regulatory duties is not disclosable under section 348 of FSMA. 

Find out more about what information we can share with you.

If you require personal information about yourself, it should be requested under the Data Protection Act 1998 as personal data is exempt under section 40 of FOIA.

If information requested is held by another Public Authority we will inform you of this.


The FCA will make no charge for finding information for requests which cost less than £450. However, if we estimate that it would cost more than £450 (18 hours working time) to retrieve the information, we are entitled to refuse your request. Please see the FCA’s Fees Statement for further details.

Internal Review

If you are not satisfied with our response, you are entitled to an internal review. We aim to handle all internal reviews in 20 working days. Please see our Internal Review Process for further details.

If you require an internal review, please either email or write to us at the address below.

If you are not content with the outcome of the internal review, you also have a right of appeal to the ICO.

Contact us


By post

Information Disclosure Team, The Financial Conduct Authority, 12 Endeavour Square, London, E20 1JN

By email

[email protected]

By phone

0800 111 6768 (freephone) or 0300 500 8082 from the UK, or +44 207 066 1000 from abroad