Modification by consent: DISP 1.10.1

This modification will allow firms to exclude from their complaints return form (found in DISP 1 Annex 1R) any PPI complaints where upon investigation it was established that the complainant had not purchased a PPI policy from the firm.

Firms the modification applies to

This modification by consent is applicable to those firms who must submit a complete report concerning complaints received from eligible complainants, in accordance with DISP 1.10.1R. It is particularly relevant to those firms that receive PPI complaints. 

How to modification works

The modification by consent will allow firms to exclude from their complaints return form (found in DISP 1 Annex 1R) any PPI complaints where upon investigation it was established that the complainant had not purchased a PPI policy from the firm. All other complaints received from an eligible complainant must continue to be reported.  

Modification direction

How to use the modification

If you want to take advantage of this modification by consent you should email [email protected] or write to us at Central Waivers Team, Financial Conduct Authority, 12 Endeavour Square, London E20 1JN.

We will then write to you to confirm whether the modification has been granted and publish each modification direction we grant on our website.