Financial Lives: Research with people in their homes

The following information will be useful, if you have received a telephone call from our research partners Criteria or Dallas Fieldwork.

They are asking people to participate in an interview if they have experienced certain events in their life recently, or if they have physical or mental health issues, and have been in contact recently with a financial services provider.

If you agree to participate in this research, it will involve an interview with a researcher from IFF and you will be asked to consent to the interview being filmed.

The FCA wants to understand better the good and poorer experiences consumers, who may due to events or health issues be feeling vulnerable, when they have to deal with a financial services provider. 

If you have any query regarding this research, you can contact IFF or the FCA via email or by calling the information line between 9am-5pm Monday-Friday.

Telephone: Alex Pearson or Jess Gillingham at IFF Research on 0207 250 3035

Alternatively, you can contact us on: 

Email: [email protected]

Telephone: 0800 111 6768 (freephone)