Decumulation and pensions complaints 2026 H1
There were 88,701 complaints about decumulation and pension products, 0.7% more than in 2025 H2.
Non-workplace personal pensions was the largest complaints category in this sector.
Firms received 52,473 complaints about non-workplace personal pensions, accounting for 59.2% of complaints in the sector. Workplace personal pensions accounted for 19.7%, annuities for 9.0%, and drawdown and UFPLS products for 8.9%.
Non-workplace personal pension complaints increased, while trust-based pension complaints fell substantially.
Complaints about non-workplace personal pensions increased by 6.9%, from 49,096 to 52,473. Drawdown and UFPLS complaints increased by 5.1%. Trust-based pension complaints fell by 60.5%, from 5,202 to 2,053.
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