Banking and credit cards complaints 2026 H1
There were 898,877 complaints about banking and credit card products between January and June 2026, 4.8% more than in 2025 H2.
Current accounts remained the largest complaints category in this sector.
Firms received 525,653 complaints about current accounts, followed by 219,131 complaints about credit cards and 87,204 complaints about savings, including ISAs.
Complaints about current accounts increased by 6.8%, from 492,149 to 525,653. Savings complaints increased by 5.7%, while credit card and overdraft complaints increased slightly. Other banking complaints fell by 7.3% to 21,464.
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