Use the sortable tables below to explore the number of complaints by product and complaints relative to the number of products.
How to use this table
- To see more than 10 entries at a time, use the 'Show' dropdown above the table.
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- To sort by product, product group, or date, click the arrows in each column heading.
| Product | Product Group | 2024 H2 | 2025 H1 | 2025 H2 | 2026 H1 |
|---|---|---|---|---|---|
| Credit cards | Banking and credit cards | 217,160 | 211,903 | 218,456 | 219,131 |
| Current accounts | Banking and credit cards | 491,172 | 541,493 | 492,149 | 525,653 |
| Other banking - Please provide details below | Banking and credit cards | 21,404 | 24,463 | 23,166 | 21,464 |
| Overdrafts | Banking and credit cards | 13,290 | 16,188 | 26,456 | 26,629 |
| Packaged accounts | Banking and credit cards | 15,959 | 15,944 | 15,065 | 18,796 |
| Savings (including ISAs) | Banking and credit cards | 80,592 | 89,919 | 82,466 | 87,204 |
| Annuities (including enhanced and impaired) | Decumulation & pensions | 7,500 | 7,968 | 7,684 | 7,941 |
| Decumulation packaged multi products | Decumulation & pensions | 501 | 434 | 520 | 590 |
| Drawdown and UFPLS | Decumulation & pensions | 8,232 | 6,759 | 7,506 | 7,888 |
| Non-workplace personal pensions (e.g. SIPPs, SHPs, PPPs) | Decumulation & pensions | 49,383 | 52,414 | 49,096 | 52,473 |
| Other decumulation | Decumulation & pensions | 33 | 61 | 49 | 15 |
| Other pensions | Decumulation & pensions | 537 | 481 | 196 | 242 |
| Pensions packaged multi products | Decumulation & pensions | 41 | 41 | 30 | 12 |
| Third way products (e.g. investment linked, variable, fixed term) | Decumulation & pensions | 67 | 67 | 48 | 51 |
| Trust based pensions (e.g. Occupational and DB) | Decumulation & pensions | 6,466 | 8,977 | 5,202 | 2,053 |
| Workplace personal pensions (e.g. SIPPs, SHPs, PPPs) | Decumulation & pensions | 16,413 | 16,873 | 17,721 | 17,436 |
| Equity release | Home finance | 2,328 | 2,111 | 1,969 | 1,756 |
| Impaired credit | Home finance | 561 | 564 | 409 | 395 |
| Other regulated home finance products | Home finance | 63,670 | 60,395 | 58,073 | 55,889 |
| Other unregulated home finance products | Home finance | 14,738 | 12,128 | 12,110 | 11,722 |
| Second and subsequent charge | Home finance | 2,639 | 3,418 | 3,097 | 3,108 |
| Assistance | Insurance & pure protection | 20,370 | 18,236 | 18,313 | 21,051 |
| General insurance packaged multi products | Insurance & pure protection | 12,203 | 13,003 | 10,707 | 12,425 |
| Income protection and other accident, sickness and unemployment | Insurance & pure protection | 4,528 | 4,670 | 5,122 | 5,470 |
| Medical/health | Insurance & pure protection | 77,075 | 76,182 | 70,619 | 74,140 |
| Motor & transport | Insurance & pure protection | 254,788 | 234,015 | 215,708 | 237,421 |
| Other general insurance | Insurance & pure protection | 123,916 | 113,789 | 111,907 | 116,937 |
| Other pure protection | Insurance & pure protection | 440 | 544 | 798 | 751 |
| Payment protection insurance | Insurance & pure protection | 558 | 603 | 551 | 850 |
| Pet | Insurance & pure protection | 27,748 | 23,764 | 22,902 | 20,142 |
| Property | Insurance & pure protection | 91,892 | 94,186 | 88,861 | 85,527 |
| Protection packaged multi products | Insurance & pure protection | 788 | 797 | 1,171 | 1,064 |
| Travel | Insurance & pure protection | 29,280 | 27,813 | 33,406 | 42,215 |
| Warranty | Insurance & pure protection | 51,530 | 65,083 | 61,571 | 78,119 |
| Whole of life/term assurance/critical illness | Insurance & pure protection | 23,622 | 24,950 | 23,955 | 26,862 |
| Crowdfunding / Peer to Peer | Investments | 306 | 319 | 268 | 273 |
| Discretionary management services | Investments | 1,269 | 1,187 | 951 | 1,063 |
| ETPs | Investments | 389 | 464 | 605 | 682 |
| Endowments | Investments | 2,562 | 2,318 | 1,789 | 1,729 |
| FX/CFD/Spreadbetting | Investments | 1,052 | 1,184 | 1,331 | 2,043 |
| ISAs (where investment held) | Investments | 18,483 | 22,023 | 18,464 | 23,763 |
| Investment bonds | Investments | 10,056 | 9,513 | 8,918 | 10,518 |
| Investment packaged multi products | Investments | 115 | 98 | 67 | 143 |
| Investment trusts | Investments | 415 | 444 | 354 | 365 |
| Non-discretionary management services | Investments | 854 | 938 | 937 | 1,123 |
| Other investment products/funds | Investments | 6,620 | 7,914 | 7,861 | 8,971 |
| Platforms | Investments | 6,405 | 7,980 | 8,845 | 12,874 |
| Structured products | Investments | 152 | 94 | 235 | 319 |
| UCITS | Investments | 209 | 246 | 252 | 305 |
| Unit trusts/OEICs | Investments | 4,086 | 3,588 | 3,401 | 3,764 |
Complaints, contextualised by number of products.
| Product | Product Group | 2024 H2 | 2025 H1 | 2025 H2 | 2026 H1 |
|---|---|---|---|---|---|
| Annuities (including enhanced and impaired) | Decumulation & pensions | 1 | 1.1 | 1 | 1.1 |
| Assistance | Insurance & pure protection | 2.6 | 2 | 1.1 | 0.9 |
| Credit cards | Banking and credit cards | 3.7 | 3.6 | 3.6 | 3.4 |
| Crowdfunding / Peer to Peer | Investments | 0.7 | |||
| Current accounts | Banking and credit cards | 3.8 | 4.1 | 3.7 | 3.8 |
| Decumulation packaged multi products | Decumulation & pensions | 1.3 | 1.4 | ||
| Discretionary management services | Investments | 0.5 | 0.5 | 0 | 0 |
| Drawdown and UFPLS | Decumulation & pensions | 6.3 | 5.6 | 5.3 | 5.2 |
| ETPs | Investments | 0.9 | 0 | 0 | |
| Endowments | Investments | 1.3 | 1.3 | 1.1 | 1.4 |
| Equity release | Home finance | 9.1 | 7 | 6.5 | 5.5 |
| FX/CFD/Spreadbetting | Investments | 0.2 | 0.2 | 0 | 0 |
| General insurance packaged multi products | Insurance & pure protection | 1.2 | 1.2 | 1.2 | 0.4 |
| ISAs (where investment held) | Investments | 1.5 | 1.5 | 1.2 | 1.3 |
| Impaired credit | Home finance | 8 | 6.4 | 6.3 | 7.7 |
| Income protection and other accident, sickness and unemployment | Insurance & pure protection | 1.6 | 1.3 | 1.3 | 1.8 |
| Investment bonds | Investments | 4.2 | 4 | 4.3 | 5.3 |
| Investment packaged multi products | Investments | 2.5 | 0.2 | 2.1 | 1.9 |
| Investment trusts | Investments | 52.6 | 0 | 9.4 | 0.1 |
| Medical/health | Insurance & pure protection | 7.3 | 7 | 6.5 | 6.7 |
| Motor & transport | Insurance & pure protection | 3.6 | 3.4 | 3 | 3.4 |
| Non-discretionary management services | Investments | 0.1 | 0.1 | 0.2 | 0.1 |
| Non-workplace personal pensions (e.g. SIPPs, SHPs, PPPs) | Decumulation & pensions | 3.5 | 3.6 | 3.5 | 3.6 |
| Other banking - Please provide details below | Banking and credit cards | 3.5 | 4.8 | 3.2 | 2.1 |
| Other decumulation | Decumulation & pensions | 129.5 | 15.1 | ||
| Other general insurance | Insurance & pure protection | 1.6 | 1.4 | 1.3 | 1.7 |
| Other investment products/funds | Investments | 0.2 | 0.2 | 0.2 | 0.2 |
| Other pensions | Decumulation & pensions | 0.8 | 0.8 | 0.3 | 0.4 |
| Other pure protection | Insurance & pure protection | 0.4 | 0.1 | 0.4 | 0.4 |
| Other regulated home finance products | Home finance | 6.4 | 6 | 5.9 | 5.7 |
| Other unregulated home finance products | Home finance | 6.3 | 4.8 | 5.6 | 5.1 |
| Overdrafts | Banking and credit cards | 0.3 | 0.3 | 0.5 | 0.5 |
| Packaged accounts | Banking and credit cards | 2.1 | 2 | 1.8 | 1.5 |
| Payment protection insurance | Insurance & pure protection | 0 | 0.1 | 0 | 0.1 |
| Pet | Insurance & pure protection | 5.3 | 4.5 | 4 | 2.9 |
| Platforms | Investments | 0.2 | 0.2 | 0.2 | 0.1 |
| Property | Insurance & pure protection | 2.2 | 1.9 | 1.9 | 2 |
| Protection packaged multi products | Insurance & pure protection | 1.7 | 1.6 | 2.2 | 1.9 |
| Savings (including ISAs) | Banking and credit cards | 0.6 | 0.6 | 0.5 | 0.6 |
| Second and subsequent charge | Home finance | 26.5 | 39 | 22.2 | 21 |
| Structured products | Investments | 4.7 | 5.3 | 23.4 | 22.4 |
| Third way products (e.g. investment linked, variable, fixed term) | Decumulation & pensions | 1.9 | 0.1 | 0.8 | 0.8 |
| Travel | Insurance & pure protection | 1 | 0.9 | 0.8 | 0.9 |
| Trust based pensions (e.g. Occupational and DB) | Decumulation & pensions | 0.6 | 0.9 | 0.5 | 0.7 |
| UCITS | Investments | 1 | 1.1 | 0.8 | 1.5 |
| Unit trusts/OEICs | Investments | 1.7 | 1.6 | 1.4 | 1.5 |
| Warranty | Insurance & pure protection | 2.5 | 3 | 2.7 | 3.4 |
| Whole of life/term assurance/critical illness | Insurance & pure protection | 0.9 | 0.8 | 0.8 | 1 |
| Workplace personal pensions (e.g. SIPPs, SHPs, PPPs) | Decumulation & pensions | 0.9 | 1.1 | 1.2 | 1.1 |