If you are looking to contact us to find out if a firm is authorised by us, please check the Financial Services Register.
For all other questions including impacts of coronavirus, please contact your product provider. Their details can be found on your documentation or on the Financial Services Register.
If you need to report a scam or other fraudulent activity, please email [email protected].
Dealing with financial difficulties during coronavirus
If you're concerned about managing your money during coronavirus, or if your income has been affected by the pandemic, find out what you can do to help yourself get back on track.
Guide for pension scheme members
We've joined forces with six other pension bodies to answer key questions for scheme members. The easy-to-read guide explains how Government and regulators work together to support savers and protect pensions, and provides information on how to protect yourself against pension scams.
Access to cash and services
Banks are working hard to ensure you have access to cash and essential services. However, we would urge you to:
- use alternatives to bank branches where possible
- only contact your bank for essential services
Treating customers fairly
We're working with firms to understand the impact of coronavirus. We will continue to make clear that they must treat customers fairly and consider the needs of those affected.