What coronavirus means for your finances

Read our dedicated advice on mortgages, insurance, personal loans and overdrafts, and stay aware of any possible impact coronavirus could have on your money.

Contact us

If you are looking to contact us to find out if a firm is authorised by us, please check the Financial Services Register.

For all other questions including impacts of coronavirus, please contact your product provider. Their details can be found on your documentation or on the Financial Services Register.

If you need to report a scam or other fraudulent activity, please email [email protected].

Loans and credit

Personal loans | Credit cards | Overdrafts | Other forms of credit
Loans and credit


Repossessions | Payment holidays | Contacting your lender


Travel insurance | Motor and home insurance | Renewals

Coronavirus scams

Potential scams | How they could affect you | Protecting yourself
Coronavirus scams

Dealing with financial difficulties during coronavirus

If you're concerned about managing your money during coronavirus, or if your income has been affected by the pandemic, find out what you can do to help yourself get back on track.

Guide for pension scheme members

We've joined forces with six other pension bodies to answer key questions for scheme members. The easy-to-read guide explains how Government and regulators work together to support savers and protect pensions, and provides information on how to protect yourself against pension scams.

Read the guide 

Access to cash and services

Banks are working hard to ensure you have access to cash and essential services. However, we would urge you to:

  • use alternatives to bank branches where possible
  • only contact your bank for essential services

Find out more

Treating customers fairly

We're working with firms to understand the impact of coronavirus. We will continue to make clear that they must treat customers fairly and consider the needs of those affected.

Find out how your complaints should be handled at this time