If you are looking to contact us to find out if a firm is authorised by us, please check the Financial Services Register.
For all other questions including impacts of coronavirus, please contact your product provider. Their details can be found on your documentation or on the Financial Services Register.
If you need to report a scam or other fraudulent activity, please email [email protected].
Access to cash and services
Banks are working hard to ensure you have access to cash and essential services. However, we would urge you to:
- use alternatives to bank branches where possible
- only contact your bank for essential services
Treating customers fairly
We're working with firms to understand the impacts of coronavirus. We will continue to make clear that they must treat customers fairly and consider the needs of those affected.
Guide for pension scheme members
The FCA has joined forces with six other pension bodies to answer key questions for scheme members in an easy-to-read guide. It explains how Government and regulators work together to support savers and protect pensions, and provides information on how to protect yourself against pension scams. The guide is available here.