Occasional Paper No.2 - Encouraging consumers to claim redress: evidence from a field trial

Published: 10/04/2013   Last Modified : 12/09/2014

This Occasional Paper describes the FCA’s first randomised controlled trial designed to understand how we can improve consumer response rates to letters regarding potential redress.

Banking rights

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Find out what your rights are and how to use them.

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Compensation

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Whether a firm is still in business, stopped trading or been declared in default, find out who you should contact.

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