Occasional Paper No. 10: Message received? The impact of annual summaries, text alerts and mobile apps on consumer banking behaviour

Published: 11/03/2015   Last Modified : 11/03/2015

In the context of a potential Competition and Markets Authority investigation into personal current accounts, the FCA wanted to understand the impact of previous initiatives that were intended to help consumers manage their current account.

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Find out what your rights are and how to use them.

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Whether a firm is still in business, stopped trading or been declared in default, find out who you should contact.

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