Protect your pension pot - Financial Conduct Authority

Protect your pension pot

Published: 23/03/2015     Last Modified: 12/02/2016
Be very wary if you are offered a ‘free pension review’ out of the blue and are encouraged to move your pension to ‘get better returns’ or to release cash sums.

We are aware that people are being contacted unexpectedly and offered a ‘free pension review’. This could be a phone call, an email, text message or an offer in an online advert.

Most of the companies making these offers are not authorised by us, yet often falsely claim they are acting on our behalf.

Some callers also claim to represent the Government’s new, free and impartial guidance service Pension Wise, set up to help individuals understand the retirement options available to them from the age of 55. The Pension Wise service will not cold call you.

Ignore these offers

If you get cold-called, the safest thing to do is to hang up, as chances are the investment is very risky or a scam. If you get these offers via email, text or online adverts, it’s best to simply ignore them.

‘Free reviews’ offered out of the blue are designed to persuade you to move money saved in your existing pension pot to a high-risk scheme.

Your pension pot is then typically invested in unusual investments such as overseas property, forestry, storage units, care homes, biofuels or businesses you may not be familiar with. You may be promised guaranteed returns and/or a cash sum from your pension to tempt you to take up these offers.

Professional financial advisers offering advice that is impartial and in your best interests are very unlikely to cold call you offering their services. Professional advice on pensions is not free.

The risks

  1. Some of these investments are badly run, while others may be outright scams. As they are promoted as long term pension investments, several years could go by before you realise something is wrong.
  2. Where cash sums are released, you may have unexpected tax charges to pay, up to 55% of your payment. Find out more about pension unlocking.
  3. You could lose some or all of your pension pot. While these investments may offer higher rates of potential returns, the returns are not guaranteed and the money you invest is at risk.
  4. Unusual investments tend to be unregulated and high risk, and may be difficult to sell if you need access to your money.
  5. Most of the companies making these offers are not authorised or regulated by the FCA. This means you may have no right to complain to the Financial Ombudsman Service  or to claim compensation from the Financial Services Compensation Scheme if things go wrong.

Always check that anyone offering you advice or other financial services is authorised by us and permitted to give advice on pensions: if they are, their name will appear on our Register. Find out more about searching the Financial Services Register.

What you should do next

You can also see more information and guidance about pensions from the Money Advice Service and The Pensions Advisory Service.

If you have already moved your pension pot and have concerns, contact any authorised firms that were involved. The Ombudsman might be able to help if you cannot get the matter resolved with those firms.

Consumer Helpline

Telephone: 0800 111 6768

See more ways to contact us

External links

The Pensions Regulator

Deals with work-based pension schemes and related complaints

Money Advice Service

Provides information and tools to help you manage your money

Financial Ombudsman Service

Helps settle consumer complaints with financial services firms

Financial Services Compensation Scheme (FSCS)

Covers customers of authorised financial services firms

Claim mis-sold PPI

See how to reclaim payment protection insurance

Read More

UK banking brands

Check whether all of your savings are protected

Read More

How to complain

Follow four simple steps to making a complaint

Read More