Banking - Financial Conduct Authority


Last Modified: 11/01/2016
When you put money into a bank account – like a current account, savings account, cash ISA or savings bond – you should be confident it will be looked after in the way you want.

To help ensure this we regulate banks, building societies, credit unions and other firms that accept deposits and provide banking products that most of us use regularly. This means these firms have to be authorised by us.

Understanding your banking rights

Millions of us use banks and building societies each day without anything going wrong. However, when problems do arise it helps to know what you can do to challenge your bank.

Find out your rights and how to use them

See what to do about an unauthorised payment

Make sure you know how to stop a payment

Your rights when making payments in euros within the Single European Payments Area (SEPA)

Consumer Helpline

Telephone: 0800 111 6768

See more ways to contact us

Related links

External links

Money Advice Service

Provides information and tools to help you manage your money

Financial Ombudsman Service

Helps settle consumer complaints with financial services firms

Financial Services Compensation Scheme (FSCS)

Protects customers of authorised financial firms that go bust

Claim mis-sold PPI

See how to reclaim payment protection insurance

Read More

UK banking brands

Check whether all of your savings are protected

Read More

How to complain

Follow four simple steps to making a complaint

Read More